How LOGANAIR IMPRESSED ME! How to Deal with a Delay: Loganair Review
video description
Stuck at Larnaca airport, told there would be a 1 hour delay at check in, which was obviously disappointing but nothing too bad. Through to the fairly small departure lounge at LCA, and the departure boards indicate a 2 hour delay. Nearing the end of the 2 hour delay, the departure boards indicate a 4 hour delay. Then 5 hours. Then 6 hours. Then 7 hours. Were given a voucher for food at the limited outlets at LCA, but not sufficient enough in my opinion, but thats it. No other communication. Thoroughly disappointed, but claimed and got the mandatory EU compensation.
BEST Delay experience: Lufthansa
Had a connection at Frankfurt to Sofia from LHR. Our departure from LHR was delayed 2 hours, which made the connection at FRA theoretically impossible since the connection time was 35 minutes. But, absolutely no problem, since once we landed, we had already been booked on the next flight departing shortly after our arrival and we got on with our journey and landed without fuss at Sofia. Yes, the delay was frustrating but how Lufthansa dealt with it was fantastic
Date: 2023-08-20
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Comments and reviews: 19
My
I think they did s fantastic job if you ask me. I had a similar experience. I had arrangements a few years ago to fly from JFK airport to San Francisco on an economy seat with United using my miles. They contacted me to say that my flight was cancelled. They rebooked me to fly from Newark airport. I got to the airport to find out that that flight had significant delays & meant that my party would have to meet me in San Francisco at 1am. That wasn't going to work. So they gave me the option of rebooking for a very early flight the following day in a, get this, BUSINESS CLASS SEAT USING THE SAME AMOUNT OF MILES! I had a comfy reclining seat if which I took a nap on. Breakfast, & a hot rag was included in the service. The amenities bag was useful too. I didn't check out the Wi-Fi or the in-flight entertainment as I had neither the need or time to do so. I was happy with the service. Flying back on economy was not as nice. So if I were to fly United again, I would choose business class at least for long trips. It was nice to be able to get that perk for being rebooked several times.
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I think they did s fantastic job if you ask me. I had a similar experience. I had arrangements a few years ago to fly from JFK airport to San Francisco on an economy seat with United using my miles. They contacted me to say that my flight was cancelled. They rebooked me to fly from Newark airport. I got to the airport to find out that that flight had significant delays & meant that my party would have to meet me in San Francisco at 1am. That wasn't going to work. So they gave me the option of rebooking for a very early flight the following day in a, get this, BUSINESS CLASS SEAT USING THE SAME AMOUNT OF MILES! I had a comfy reclining seat if which I took a nap on. Breakfast, & a hot rag was included in the service. The amenities bag was useful too. I didn't check out the Wi-Fi or the in-flight entertainment as I had neither the need or time to do so. I was happy with the service. Flying back on economy was not as nice. So if I were to fly United again, I would choose business class at least for long trips. It was nice to be able to get that perk for being rebooked several times.
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GeorgeCMcRae
Going way back to 1981 with World Airlines. In Boston at the boarding gate for a flight to Oakland Calif. Waiting. waiting. 1 hour. 2 hours. finally an employee from United walks by wondering why we're here with a darkened DC-10 outside the windows. She checks around only to find the flight crew and everyone have disappeared and gone home or hotels or wherever leaving hundreds of passengers just there. She musters up some United folks who rebook us on their aircraft for the next day. Also had a dreadful flight from North Carolina to Oakland via George Bush Interconental in Houston which was extremely late due to excessive traffic and the mad run for the connecting flight 9nly to arrive in Oakland and there's no one at the airport qualified to operate the jet-way. Over an hour till someone got us off the plane. And last. at JFK for a flight to San Francisco which leaves six hours late on a Sunday because it seemed like a great idea to shut down all but one operating runway because of repaving. One runway handling 8ncoming and then out going.
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Going way back to 1981 with World Airlines. In Boston at the boarding gate for a flight to Oakland Calif. Waiting. waiting. 1 hour. 2 hours. finally an employee from United walks by wondering why we're here with a darkened DC-10 outside the windows. She checks around only to find the flight crew and everyone have disappeared and gone home or hotels or wherever leaving hundreds of passengers just there. She musters up some United folks who rebook us on their aircraft for the next day. Also had a dreadful flight from North Carolina to Oakland via George Bush Interconental in Houston which was extremely late due to excessive traffic and the mad run for the connecting flight 9nly to arrive in Oakland and there's no one at the airport qualified to operate the jet-way. Over an hour till someone got us off the plane. And last. at JFK for a flight to San Francisco which leaves six hours late on a Sunday because it seemed like a great idea to shut down all but one operating runway because of repaving. One runway handling 8ncoming and then out going.
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FlyingWolff
I once had a Vueling flight from Amsterdam down to Barcelona with a couple of friends, on the way to Barcelona Vueling cancelled the flight after having waited over 5 hours (original flight was due to depart at 10: 30) and didn't do anything to work with passengers. eventually we got an Aviaparter employee who went above and beyond to rebook us on a Transavia flight the next morning with a small price (was like 20 Euros for the 5 of us or something like that. then in Barcelona on our way back to Amsterdam the flight was delayed by over 6 hours due to an ill captain according to the gate officer. since we had the last flight of Vueling we were now stranded at El prat in Barcelona (was like 2300 Hours or so) again Vueling did nothing to help us, not even offer accomodation or food vouchers, this was like 2-3 years back but I haven't flown Vueling or LEVEL since.
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I once had a Vueling flight from Amsterdam down to Barcelona with a couple of friends, on the way to Barcelona Vueling cancelled the flight after having waited over 5 hours (original flight was due to depart at 10: 30) and didn't do anything to work with passengers. eventually we got an Aviaparter employee who went above and beyond to rebook us on a Transavia flight the next morning with a small price (was like 20 Euros for the 5 of us or something like that. then in Barcelona on our way back to Amsterdam the flight was delayed by over 6 hours due to an ill captain according to the gate officer. since we had the last flight of Vueling we were now stranded at El prat in Barcelona (was like 2300 Hours or so) again Vueling did nothing to help us, not even offer accomodation or food vouchers, this was like 2-3 years back but I haven't flown Vueling or LEVEL since.
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Byron
In about 1991 my flight from St. Maarten to JFK was cancelled due to a mechanical issue. Pan Am put us up overnight in an expensive hotel for which Pan Am was paying just $20 a night. We had a lovely extra day in paradise and headed home the next day. A week later Pan Am was out of business. Two months later we noticed a $450 charge on our credit card bill from the hotel. Seems Pan Am did not pay the $20 bill and the hotel tried to stick us with the published rate. We called our credit card issuer who reversed the charge and the hotel was not able to support their request for the bill as we had only signed saying we would be responsible for incidentals. That was the end of that and sadly, the end of Pan Am.
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In about 1991 my flight from St. Maarten to JFK was cancelled due to a mechanical issue. Pan Am put us up overnight in an expensive hotel for which Pan Am was paying just $20 a night. We had a lovely extra day in paradise and headed home the next day. A week later Pan Am was out of business. Two months later we noticed a $450 charge on our credit card bill from the hotel. Seems Pan Am did not pay the $20 bill and the hotel tried to stick us with the published rate. We called our credit card issuer who reversed the charge and the hotel was not able to support their request for the bill as we had only signed saying we would be responsible for incidentals. That was the end of that and sadly, the end of Pan Am.
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Grinne
Mixed experiences. United at least texted to say my morning flight was delayed by 5hrs. at 3am. But also said I should be at the airport at the original time? So I ended up checking obsessively for hours. Eurowings were horrendous when snow caused cancellations. After waiting for ages in a line, I booked my own hotel and a new flight to Manchester (instead of BHX) the next morning. Then had to watch morning BHX flight leave with space while I waited for delayed MAN one. Nobody helping. Battle to get refunds. Brussels Airlines not too bad. I sprinted to desk when cancelled. Decent hotel in Brussels, breakfast, taxis, put on first flight out and got my EU compensation v quickly.
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Mixed experiences. United at least texted to say my morning flight was delayed by 5hrs. at 3am. But also said I should be at the airport at the original time? So I ended up checking obsessively for hours. Eurowings were horrendous when snow caused cancellations. After waiting for ages in a line, I booked my own hotel and a new flight to Manchester (instead of BHX) the next morning. Then had to watch morning BHX flight leave with space while I waited for delayed MAN one. Nobody helping. Battle to get refunds. Brussels Airlines not too bad. I sprinted to desk when cancelled. Decent hotel in Brussels, breakfast, taxis, put on first flight out and got my EU compensation v quickly.
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Neil
Noel, you have a very good vocabulary and an intelligent way of constructing your sentences. If the BBC Children's TV series still existed I would recommend you to be a narrator or storyteller for Jackanory.
Loganair has demonstrated something rarely seen in the commercial aviation industry these days and that is a degree of flexibility.
They are a great advert for the Aberdeen based airline.
I have never really used Ryanair & have absolutely no intention of doing so after the numerous horror stories about the airline. I have never used Loganair either but my opinion of this airline could not be more different to that I have for Ryanair.
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Noel, you have a very good vocabulary and an intelligent way of constructing your sentences. If the BBC Children's TV series still existed I would recommend you to be a narrator or storyteller for Jackanory.
Loganair has demonstrated something rarely seen in the commercial aviation industry these days and that is a degree of flexibility.
They are a great advert for the Aberdeen based airline.
I have never really used Ryanair & have absolutely no intention of doing so after the numerous horror stories about the airline. I have never used Loganair either but my opinion of this airline could not be more different to that I have for Ryanair.
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Rob
Many years ago I was due to fly out of Basle back to the UK. However due to a fault with the incoming aircraft I flight was cancelled. In those days the handling agents were Swissair we were all put up in a 5 star hotel in Basle overnight.
On another occasion I was due to fly to Ibiza on my honeymoon from Luton. Due to a number of issues Myself and my new wife spent the night on the floor at Luton Aorport. The following day we ended up being bussed upto East Midlands Airport. Not a good start to a honeymoon what made it worse it was the first time my wife had ever flown.
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Many years ago I was due to fly out of Basle back to the UK. However due to a fault with the incoming aircraft I flight was cancelled. In those days the handling agents were Swissair we were all put up in a 5 star hotel in Basle overnight.
On another occasion I was due to fly to Ibiza on my honeymoon from Luton. Due to a number of issues Myself and my new wife spent the night on the floor at Luton Aorport. The following day we ended up being bussed upto East Midlands Airport. Not a good start to a honeymoon what made it worse it was the first time my wife had ever flown.
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Pat
ok, back in August, we were going back to Canada after a few months in Czech Republic. We get to the check-in and it says 24 hour delay on the tv screen. We didn't think much of it until somebody was asking us if we were on the later flight or the earlier flight. We got into the line up for the later flight and they told us it was actually delayed by 24 hours. Im not entirely sure what the airline did afterwards, but im pretty sure they said they were going to re-pay us. If its a technical fault, im glad that they take care of it. I'd rather be delayed than in an emergency.
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ok, back in August, we were going back to Canada after a few months in Czech Republic. We get to the check-in and it says 24 hour delay on the tv screen. We didn't think much of it until somebody was asking us if we were on the later flight or the earlier flight. We got into the line up for the later flight and they told us it was actually delayed by 24 hours. Im not entirely sure what the airline did afterwards, but im pretty sure they said they were going to re-pay us. If its a technical fault, im glad that they take care of it. I'd rather be delayed than in an emergency.
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travel
The majority of flights I've been on (mainly Emirates) have departed on time but the start of one of my flights with Qantas wasn't too good. Can't remember how long the delay was but the air con wasn't working (during summer in Aus, the ovens in the galleys weren't working so we only ate food like rolls and snacks. The cabin crew tried to make up for it by giving us domestic quality business class headphones but none of it was their fault so I felt sorry for them when some pax acted like it was. It was a short domestic flight though so it wasn't too bad
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The majority of flights I've been on (mainly Emirates) have departed on time but the start of one of my flights with Qantas wasn't too good. Can't remember how long the delay was but the air con wasn't working (during summer in Aus, the ovens in the galleys weren't working so we only ate food like rolls and snacks. The cabin crew tried to make up for it by giving us domestic quality business class headphones but none of it was their fault so I felt sorry for them when some pax acted like it was. It was a short domestic flight though so it wasn't too bad
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Sojourn
Best delay was Singapore Airlines in Singapore. It being Chinese New Year they had over booked a flight to New Zealand. For a 24 hour delay they gave my partner and I $600 (Singapore) each plus fares each way back into the City and free accomodation and meals at a nice hotel. It was a bonus for me as it gave me a chance to visit a couple of places I didnt get to while we had been staying there. Even without this Singapore Airlines are our carrier of choice because of the great service they give during a flight.
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Best delay was Singapore Airlines in Singapore. It being Chinese New Year they had over booked a flight to New Zealand. For a 24 hour delay they gave my partner and I $600 (Singapore) each plus fares each way back into the City and free accomodation and meals at a nice hotel. It was a bonus for me as it gave me a chance to visit a couple of places I didnt get to while we had been staying there. Even without this Singapore Airlines are our carrier of choice because of the great service they give during a flight.
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Matthew
Delays, I've had 2 major delays. The worst was with my United flight from Atlanta to Lexington KY. The flight got delayed several hours before the 1st class and premium were rebooked onto another flight. Me and the group I was with had to wait overnight for the next flight out. A month ago, I had a delay with American where my flight from Cincinnati to Boston was delayed before ultimately all were moved to a flight 8 hours later.
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Delays, I've had 2 major delays. The worst was with my United flight from Atlanta to Lexington KY. The flight got delayed several hours before the 1st class and premium were rebooked onto another flight. Me and the group I was with had to wait overnight for the next flight out. A month ago, I had a delay with American where my flight from Cincinnati to Boston was delayed before ultimately all were moved to a flight 8 hours later.
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mightymia9
I got stuck in Belize because the incoming pilot couldn't see the runway. But other pilots could. We all missed our connection in CLT and thankfully got put up overnight. Another time, flying from Montreal to JFK, I entered the USA but was in Canada and the flight got cancelled 30 minutes before boarding with no information and no offers of compensation. I'm probably going to avoid air canada from now on.
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I got stuck in Belize because the incoming pilot couldn't see the runway. But other pilots could. We all missed our connection in CLT and thankfully got put up overnight. Another time, flying from Montreal to JFK, I entered the USA but was in Canada and the flight got cancelled 30 minutes before boarding with no information and no offers of compensation. I'm probably going to avoid air canada from now on.
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Robin
My Cathay Dragon flight was delayed by 4 hours because the systems had crashed. The Captain was really good because he was honest and constantly updating us on how long it would take and what was wrong, and as we were on the plane, we were able to use the onboard entertainment and some extra snacks and water were given after about an hour. Overall, I thought it was handled quite well.
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My Cathay Dragon flight was delayed by 4 hours because the systems had crashed. The Captain was really good because he was honest and constantly updating us on how long it would take and what was wrong, and as we were on the plane, we were able to use the onboard entertainment and some extra snacks and water were given after about an hour. Overall, I thought it was handled quite well.
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Thomas
My wif e and I were coming from Geneva to Heathrow. The flight was delayed because we would not be able to in London because of higher than normal wind and rain. Being late we missed our home leg to Boston. We were put up in a hotel. But waiting for the shuuttle it took rheum four hours to get to hotel. Flight home was at 7: 00 pm the next night. Thought we wouldnt get home.
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My wif e and I were coming from Geneva to Heathrow. The flight was delayed because we would not be able to in London because of higher than normal wind and rain. Being late we missed our home leg to Boston. We were put up in a hotel. But waiting for the shuuttle it took rheum four hours to get to hotel. Flight home was at 7: 00 pm the next night. Thought we wouldnt get home.
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Graham
Years ago my mum and I were flying to George South Africa via Johannesburg, we arrived at Heathrow Airport to be told our flight was cancelled. Within 25 minutes of arrival at the airport we were upgraded to first class for the next day and put in a hotel on the Airlines expense. The next day we flew via Munich with lufthansa to connect with the flight to Johannesburg
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Years ago my mum and I were flying to George South Africa via Johannesburg, we arrived at Heathrow Airport to be told our flight was cancelled. Within 25 minutes of arrival at the airport we were upgraded to first class for the next day and put in a hotel on the Airlines expense. The next day we flew via Munich with lufthansa to connect with the flight to Johannesburg
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Shedboy
I think delays for anxious flyers is the worst, already anxious about the flight and yet they have to wait longer while their mind overthinks it, if you're over the age of 18 then I do recommend having a pint or something alcoholic even just a couple, normally that calms me and it just relaxes the heart. :)
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I think delays for anxious flyers is the worst, already anxious about the flight and yet they have to wait longer while their mind overthinks it, if you're over the age of 18 then I do recommend having a pint or something alcoholic even just a couple, normally that calms me and it just relaxes the heart. :)
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Dejki
Best experience on a canceled flight? Krakow 25th July '19, last flight back to stansted, turns out its being canceled due to very bad weather over the Canal De La Mancha, got provided with free ticket, a night in a lovely 5 hotel very close to the airport and taxi vouches to hotel and back to the airport.
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Best experience on a canceled flight? Krakow 25th July '19, last flight back to stansted, turns out its being canceled due to very bad weather over the Canal De La Mancha, got provided with free ticket, a night in a lovely 5 hotel very close to the airport and taxi vouches to hotel and back to the airport.
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Lewis
so i was flying with BA in the 777-200ER to Seattle in premium economy, but our flight was delayed and our aircraft was grounded due to technical problems. They switched to a 777-300ER, and some passengers in Premium economy were aloowed to move into bussiness, as it was pretty empty - i was one of them!
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so i was flying with BA in the 777-200ER to Seattle in premium economy, but our flight was delayed and our aircraft was grounded due to technical problems. They switched to a 777-300ER, and some passengers in Premium economy were aloowed to move into bussiness, as it was pretty empty - i was one of them!
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Matthew
Luckily the worst delay I've ever had so far has only been 6 hours. That was flying from AKL to HNL and another aircraft had to be flown in from SYD. So considering Air New Zealand had to position an aircraft from Australia, it could have been a lot worse. And Auckland was a great airport anyway.
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Luckily the worst delay I've ever had so far has only been 6 hours. That was flying from AKL to HNL and another aircraft had to be flown in from SYD. So considering Air New Zealand had to position an aircraft from Australia, it could have been a lot worse. And Auckland was a great airport anyway.
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