How to Handle Conflict: Crash Course Business - Soft Skills #13
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Date: 2022-04-04
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Comments and reviews: 10
Ningasak
This is great, but from personal experience all the mediation and HR stuff doesn't give restorative justice. If you can't handle the problem with the individual, or if the person with the negative behavior is your senior, good luck with this. Power dynamics gives managers the fun ability to ignore comments from lower level employees since they aren't as smart, powerful, and they can't understand the real factors. Getting HR involved escalates the whole thing, this is basically like saying to management, -I will lawyer up if you don't fix this. - Save yourself the grief, call a lawyer, find out if you have any rights in the situation, in most states you'll find that 'dog peeing on my desk' isn't a protected status. If your boss wants you to encourage the dog to pee there and clean it up, guess what, that's your new job. Most of these soft skills won't work with management and HR. They have lawyers and pink slips which beats soft skills.
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This is great, but from personal experience all the mediation and HR stuff doesn't give restorative justice. If you can't handle the problem with the individual, or if the person with the negative behavior is your senior, good luck with this. Power dynamics gives managers the fun ability to ignore comments from lower level employees since they aren't as smart, powerful, and they can't understand the real factors. Getting HR involved escalates the whole thing, this is basically like saying to management, -I will lawyer up if you don't fix this. - Save yourself the grief, call a lawyer, find out if you have any rights in the situation, in most states you'll find that 'dog peeing on my desk' isn't a protected status. If your boss wants you to encourage the dog to pee there and clean it up, guess what, that's your new job. Most of these soft skills won't work with management and HR. They have lawyers and pink slips which beats soft skills.
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ChillsAhoy
I strongly recommend people avoid using the oreo method (colloquially known as the sheet sandwich. in a less polite way. These days people have savvied up and will generally ignore the sugar-coating, plus it can often sound disingenuous and could even be interpreted as patronising. I've been to a couple of leadership and management courses where they said as much. In general the recommendation I've heard the most, and which seems to work quite well in my experience, is to be straightforward but diplomatic, and after pointing out the areas that need improvement, either offer to help or ask the person if and how they think you can help them improve. Use open questions so that they can express themselves: using too many closed questions can make it seem like you're controlling the conversation.
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I strongly recommend people avoid using the oreo method (colloquially known as the sheet sandwich. in a less polite way. These days people have savvied up and will generally ignore the sugar-coating, plus it can often sound disingenuous and could even be interpreted as patronising. I've been to a couple of leadership and management courses where they said as much. In general the recommendation I've heard the most, and which seems to work quite well in my experience, is to be straightforward but diplomatic, and after pointing out the areas that need improvement, either offer to help or ask the person if and how they think you can help them improve. Use open questions so that they can express themselves: using too many closed questions can make it seem like you're controlling the conversation.
reply
nantukoprime
Document, Document, Document. Get opinions/feedback on the record, in a format your coworkers and management cannot control without doing extreme things. Slack and Discord are easier to manipulate than Outlook. You have to represent yourself or you will get railroaded. Your boss and coworkers do not see all that you do, and they don't live your life.
I was a contractor, which meant I had two groups to answer to. Having an email chain I could forward or bring up during feedback meetings meant I was bringing evidence and facts to an opinion fight. Definitely helped when I was working with a BSA that was trying to pass their lack of ability onto the developers through negative feedback to the developer's employer.
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Document, Document, Document. Get opinions/feedback on the record, in a format your coworkers and management cannot control without doing extreme things. Slack and Discord are easier to manipulate than Outlook. You have to represent yourself or you will get railroaded. Your boss and coworkers do not see all that you do, and they don't live your life.
I was a contractor, which meant I had two groups to answer to. Having an email chain I could forward or bring up during feedback meetings meant I was bringing evidence and facts to an opinion fight. Definitely helped when I was working with a BSA that was trying to pass their lack of ability onto the developers through negative feedback to the developer's employer.
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Tim
-Sometimes we like to get cozy on the couch, grab some snacks, and watch people with ridiculous hair extensions throw drinks at each other's faces-.
I've never understood the appeal of reality TV drama. It has never clicked with me. I get there are a lot of people who like it, but it's one of those things I just can't emphatize with. To me, it's like if someone was super into watching how the arms of a clock tick on, and later commenting on it all hyped up like -and then, when the minute arm went from 59 to 0 again, the hour arm moved as well! Can you believe it? -
I'm not saying there's anything wrong liking it, I just don't -get it-.
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-Sometimes we like to get cozy on the couch, grab some snacks, and watch people with ridiculous hair extensions throw drinks at each other's faces-.
I've never understood the appeal of reality TV drama. It has never clicked with me. I get there are a lot of people who like it, but it's one of those things I just can't emphatize with. To me, it's like if someone was super into watching how the arms of a clock tick on, and later commenting on it all hyped up like -and then, when the minute arm went from 59 to 0 again, the hour arm moved as well! Can you believe it? -
I'm not saying there's anything wrong liking it, I just don't -get it-.
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forgilda
Dear CrashCourse, I love your videos, they are very valuable, smart and animations and overall aesthetics too. But in softskils I am really disappointed with the painting. It is obviously not professionaly made and the video is really hard to watch because of it. I am sure there are great local professional artists who could do a much better contemporary painting. Please consider changing it.
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Dear CrashCourse, I love your videos, they are very valuable, smart and animations and overall aesthetics too. But in softskils I am really disappointed with the painting. It is obviously not professionaly made and the video is really hard to watch because of it. I am sure there are great local professional artists who could do a much better contemporary painting. Please consider changing it.
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kuntamdc
The thumbnail should not say difficult conversations. Difficult conversations don't always involve conflict.
I wish this communication series was presented more generally, and just better.
I was going to make a joke about presentation style and so forth. As much as I'm not intrigued by these videos. Communication is important. Thank you.
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The thumbnail should not say difficult conversations. Difficult conversations don't always involve conflict.
I wish this communication series was presented more generally, and just better.
I was going to make a joke about presentation style and so forth. As much as I'm not intrigued by these videos. Communication is important. Thank you.
reply
Christopher
This sounds like way too much work. People are selfish as hell, and they don't have time for your drama. If they aren't already committed to working with you in good faith, then no amount of cajoling or -soft skills- is going to fix things.
And. this why I'll never have an office job.
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This sounds like way too much work. People are selfish as hell, and they don't have time for your drama. If they aren't already committed to working with you in good faith, then no amount of cajoling or -soft skills- is going to fix things.
And. this why I'll never have an office job.
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earthsteward9
Any suggestions for dealing with a co-worker who sends an email to you when they have any questions or concerns but cc's your manager and other employees? I should add the messages have a strong tone and basically imply, -you employment is in jeopardy-
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Any suggestions for dealing with a co-worker who sends an email to you when they have any questions or concerns but cc's your manager and other employees? I should add the messages have a strong tone and basically imply, -you employment is in jeopardy-
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NiniannE
How do you deal with someone that retaliates because you call them out because you ask them to change something that your boss wanted to be changed and they lied to your face about having it done?
The video assumes everyone will act like adults.
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How do you deal with someone that retaliates because you call them out because you ask them to change something that your boss wanted to be changed and they lied to your face about having it done?
The video assumes everyone will act like adults.
reply
Save
Another energizin' serving of insightful pancakes. Tbh I deal with a lot of racism in my workplace, so I'm looking forward to applying tips such as -You're being mean to me- or -Have you tried flopping on your back like a dog? -
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Another energizin' serving of insightful pancakes. Tbh I deal with a lot of racism in my workplace, so I'm looking forward to applying tips such as -You're being mean to me- or -Have you tried flopping on your back like a dog? -
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