RIP NZXT H1 (For Now): Formal Recall by Consumer Product Safety Commission
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If you and your team did not do the ground work that needed to be done I don't think this would have ever been brought to life.
Keep up the excellent work.
Remember you always have the support of the majority of the gaming community and anyone serious about computers.
Cheers
Date: 2021-02-13
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Comments and reviews: 9
Creative
I'm glad they are doing it officially on a global scale. That shows integrity for the company. Honestly it probably was slow tracked at first because maybe they thought it only happens in customers houses not using surge protectors or with bad electrical wiring in their house. Then they though maybe its people who build their system with off brand crap power supplies or who use wrong watt ratings or install a component wrong. Then they were probably like oh its screw related. Maybe its only if its mis-threaded. Then they probably realized oh no its not the screw size or installation its the type of material. They reported it to the gov't agency a few months ago and there were only 3 or 4 now is 7 but they have a fix. They told the agency hey its fixed and start sending the fix out. The nylon screws. Then you guys got the screws and case and back story of them catching fire and took it more serious and spent a good amount of time and money to actually research and problem shoot. What NZXT should have done but I think they honestly did not know the severity and extent of the issue. When you brought it to their attention they didn't send you an email saying hey can we get an NDA with you and you agree to remove your content about this for 10,000. They said oh shit thats bad lets contact that agency again and do a full recall. I think they just thought it was a smaller problem than it truly was and I'm not normally one to defend businesses but they could have sued you for slander and put a gag order into effect and a cease and disist letter and sued for damages to their brand name but they said oh we didn't know tell us what we should do and lets do it. Much different scenarios if you ask me.
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I'm glad they are doing it officially on a global scale. That shows integrity for the company. Honestly it probably was slow tracked at first because maybe they thought it only happens in customers houses not using surge protectors or with bad electrical wiring in their house. Then they though maybe its people who build their system with off brand crap power supplies or who use wrong watt ratings or install a component wrong. Then they were probably like oh its screw related. Maybe its only if its mis-threaded. Then they probably realized oh no its not the screw size or installation its the type of material. They reported it to the gov't agency a few months ago and there were only 3 or 4 now is 7 but they have a fix. They told the agency hey its fixed and start sending the fix out. The nylon screws. Then you guys got the screws and case and back story of them catching fire and took it more serious and spent a good amount of time and money to actually research and problem shoot. What NZXT should have done but I think they honestly did not know the severity and extent of the issue. When you brought it to their attention they didn't send you an email saying hey can we get an NDA with you and you agree to remove your content about this for 10,000. They said oh shit thats bad lets contact that agency again and do a full recall. I think they just thought it was a smaller problem than it truly was and I'm not normally one to defend businesses but they could have sued you for slander and put a gag order into effect and a cease and disist letter and sued for damages to their brand name but they said oh we didn't know tell us what we should do and lets do it. Much different scenarios if you ask me.
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BRUXXUS
Insight into the Samsung thing. I started work at a company called WeGoLook shortly after that whole incident. WeGoLook is a gig worker type company where people mostly go get photos of vehicles and property for insurance claims so they don't have to send adjusters, but we also did some other stuff, including having our Lookers go out to Samsung customers that had their phone explode or catch fire. They'd get pictures of damages (and sometimes injuries ), pick up the phone, put it in a special hazard box, and ship it back to Samsung.
Although the Note 7 situation cooled down, Samsung kept using WeGoLook for any incidences like that, which weren't SUPER common, but still did happen every once in a while.
I'm probably not supposed to talk about any of it, but I don't care. It's been well over a year since I left. I did account coordination for a lot of our big clients and can say, without hesitation, that Samsung was the most unorganized, backward, wasteful, and frustrating client we had. I think when companies get THAT massive, no one really knows who's in charge and we'd constantly get conflicting information and instructions from different people at different times. Like...what they hired us and our contractors to do was so simple, yet their craving for utter control meant those orders were way overcomplicated and expensive. Guess it was good they also paid us a fortune for the service. That experience, and stories I've heard from friends that work at other massive and old corporations just taught me when a company gets that big, almost no one works together or cares about costs or efficiency. It's nuts!
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Insight into the Samsung thing. I started work at a company called WeGoLook shortly after that whole incident. WeGoLook is a gig worker type company where people mostly go get photos of vehicles and property for insurance claims so they don't have to send adjusters, but we also did some other stuff, including having our Lookers go out to Samsung customers that had their phone explode or catch fire. They'd get pictures of damages (and sometimes injuries ), pick up the phone, put it in a special hazard box, and ship it back to Samsung.
Although the Note 7 situation cooled down, Samsung kept using WeGoLook for any incidences like that, which weren't SUPER common, but still did happen every once in a while.
I'm probably not supposed to talk about any of it, but I don't care. It's been well over a year since I left. I did account coordination for a lot of our big clients and can say, without hesitation, that Samsung was the most unorganized, backward, wasteful, and frustrating client we had. I think when companies get THAT massive, no one really knows who's in charge and we'd constantly get conflicting information and instructions from different people at different times. Like...what they hired us and our contractors to do was so simple, yet their craving for utter control meant those orders were way overcomplicated and expensive. Guess it was good they also paid us a fortune for the service. That experience, and stories I've heard from friends that work at other massive and old corporations just taught me when a company gets that big, almost no one works together or cares about costs or efficiency. It's nuts!
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Ice
Note 7 fire only in the US, none in Europe.
Apple had phone fires too with one girl having it in her back pocket and ending up with third degree burns in the US but Apple never had a country wide ban, never a flight ban for people with iPhones, no big media coverage or anything.
When the very first Note 7 caught fire the whole US media blew up and the bans began before anything was even confirmed.
When did this happen? At the height of Samsung popularity in the US vs Apple.
It's never a coincidence in the world when the perfect set of events take place to take down a competitor again the US.
Yes the batteries caught fire, no doubt, but the sandal behind it used to throw Samsung away from the top spot against the iPhone is obvious.
IE. HTC, Huawei, YotaPhone as just some other phone companies for reference. All curb stomped by the US when they became popular to a point of competition.
the US can't get Samsung into the national security ban list because they are far to popular in so many different markets so the second a phone caught fire they took advantage of the whole thing.
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Note 7 fire only in the US, none in Europe.
Apple had phone fires too with one girl having it in her back pocket and ending up with third degree burns in the US but Apple never had a country wide ban, never a flight ban for people with iPhones, no big media coverage or anything.
When the very first Note 7 caught fire the whole US media blew up and the bans began before anything was even confirmed.
When did this happen? At the height of Samsung popularity in the US vs Apple.
It's never a coincidence in the world when the perfect set of events take place to take down a competitor again the US.
Yes the batteries caught fire, no doubt, but the sandal behind it used to throw Samsung away from the top spot against the iPhone is obvious.
IE. HTC, Huawei, YotaPhone as just some other phone companies for reference. All curb stomped by the US when they became popular to a point of competition.
the US can't get Samsung into the national security ban list because they are far to popular in so many different markets so the second a phone caught fire they took advantage of the whole thing.
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LordHonkInc
I understand, from a financial standpoint, that recalls are a gamble; you just spent time and money developing a product (regardless of its quality) so unexpected expenses are uncomfortable. BUT if the government can tell a minimum wage worker who just lost his employment due to the pandemic well, you should've saved up some money for rainy days like this then I think it's only fair to tell NZXT to suck it up. You've grown in 17 years from a company that made nice PC cases to designing your own motherboards. If the demonstrable danger of loss of life and livelihood is _just barely enough_ incentive to get you to do the right thing, you might want to consider a different occupation.
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I understand, from a financial standpoint, that recalls are a gamble; you just spent time and money developing a product (regardless of its quality) so unexpected expenses are uncomfortable. BUT if the government can tell a minimum wage worker who just lost his employment due to the pandemic well, you should've saved up some money for rainy days like this then I think it's only fair to tell NZXT to suck it up. You've grown in 17 years from a company that made nice PC cases to designing your own motherboards. If the demonstrable danger of loss of life and livelihood is _just barely enough_ incentive to get you to do the right thing, you might want to consider a different occupation.
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Declineto
To me it seems like the H1 is the current top contender for this year's disappointment build. It's going to be really hard to beat catching fire and then the manufacturer trying to pass off a two cent band-aid as a fix; before being forced to actually do a proper fix by media pointing out the actual cause.
I don't think anything GN has covered has ever been such a strong contender for a disappointment PC build even if you give NZXT the benefit of the doubt.
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To me it seems like the H1 is the current top contender for this year's disappointment build. It's going to be really hard to beat catching fire and then the manufacturer trying to pass off a two cent band-aid as a fix; before being forced to actually do a proper fix by media pointing out the actual cause.
I don't think anything GN has covered has ever been such a strong contender for a disappointment PC build even if you give NZXT the benefit of the doubt.
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Sleepy
Great work from GN, as usual. I think after this involvement by the CPSC, GN is gonna be blacklisted by NZXT. They must have thought their previous latest solution of replacing the riser would have sufficed, but CPSC obviously didn't agree. And CPSC probably only got involved because GN sent a report to them when NZXT failed to react in time and appropriately. But this is the right thing to do. Kudos to GN.
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Great work from GN, as usual. I think after this involvement by the CPSC, GN is gonna be blacklisted by NZXT. They must have thought their previous latest solution of replacing the riser would have sufficed, but CPSC obviously didn't agree. And CPSC probably only got involved because GN sent a report to them when NZXT failed to react in time and appropriately. But this is the right thing to do. Kudos to GN.
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catbertz
I appreciate you guys (and anyone else involved) for pushing this issue to the oversight and recall stage. As you've said, lives are at stake with fires. Every company that finds themselves in this situation always benefit by getting out in front of bad PR and horrible outcomes. Sometimes it take a smack in the head with a shovel to recognize this fact.
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I appreciate you guys (and anyone else involved) for pushing this issue to the oversight and recall stage. As you've said, lives are at stake with fires. Every company that finds themselves in this situation always benefit by getting out in front of bad PR and horrible outcomes. Sometimes it take a smack in the head with a shovel to recognize this fact.
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gamersnexus
Would have been cheaper to just tell everyone to get fire insurance and leave it up to the insurance companies if they want to cover you or raise your premiums if you own this particular case. As is huge waste of resources, probably cheaper to just landfill them than rework/reship them or make them able to be recycled (if that's even an option).
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Would have been cheaper to just tell everyone to get fire insurance and leave it up to the insurance companies if they want to cover you or raise your premiums if you own this particular case. As is huge waste of resources, probably cheaper to just landfill them than rework/reship them or make them able to be recycled (if that's even an option).
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Vally123
10:25 if they start reselling it, I'd hope they actually create a new SKU, change up the name slightly to clearly denote that it is a version of the case with a fixed riser cable. Something like H1.1 or whatever. Maybe something to talk about with NZXT, now that you are in direct contact with them.
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10:25 if they start reselling it, I'd hope they actually create a new SKU, change up the name slightly to clearly denote that it is a version of the case with a fixed riser cable. Something like H1.1 or whatever. Maybe something to talk about with NZXT, now that you are in direct contact with them.
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