ASUS Already On Government's Radar for Warranty Issues
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Date: 2024-05-30
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Comments and reviews: 20
Fayfh23
I don't know how it is in America but in my country, government's organisation act exactly like any corporate and don't care about their citizen but only care about themselves. If you don't do anything to ruin their reputation to make their jobs in danger they will ignore you to just gain money from doing nothing because it's easier like that. Maybe I'm too pessimiste but I don't have a good experience with anything government related.
As usual you have an incompetent at the top that engage more incompetent people at the bottom to make sure they follow orders so they can all earn money by doing nothing and they make sure to put some pressure on competent people to force them to leave.
I'm in France for reference, so you might understand why french people always have to do strike or manifest in the street to change things.
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I don't know how it is in America but in my country, government's organisation act exactly like any corporate and don't care about their citizen but only care about themselves. If you don't do anything to ruin their reputation to make their jobs in danger they will ignore you to just gain money from doing nothing because it's easier like that. Maybe I'm too pessimiste but I don't have a good experience with anything government related.
As usual you have an incompetent at the top that engage more incompetent people at the bottom to make sure they follow orders so they can all earn money by doing nothing and they make sure to put some pressure on competent people to force them to leave.
I'm in France for reference, so you might understand why french people always have to do strike or manifest in the street to change things.
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ottergauze
I know you didn't explicitly mention which company it was, but the fact that the company that took back RMAs and then proceeded to make more money back after them to cover the cost just put a smile on my face. It sucks that basic consumer trust is such a far fetched concept but if you put the effort into achieving that you also achieve a level of consumer trust that instantly puts you ahead of any competition, and it's a much more solid income stream than companies that try to make big bux by deceiving consumers. Make yourself known as a reliable, trustworthy and consumer-friendly manufacturer and you'll achieve a reliable ride-or-die consumer base, even if you're not exactly on the bleeding edge of performance; It's worth it for that peace of mind, to me atleast.
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I know you didn't explicitly mention which company it was, but the fact that the company that took back RMAs and then proceeded to make more money back after them to cover the cost just put a smile on my face. It sucks that basic consumer trust is such a far fetched concept but if you put the effort into achieving that you also achieve a level of consumer trust that instantly puts you ahead of any competition, and it's a much more solid income stream than companies that try to make big bux by deceiving consumers. Make yourself known as a reliable, trustworthy and consumer-friendly manufacturer and you'll achieve a reliable ride-or-die consumer base, even if you're not exactly on the bleeding edge of performance; It's worth it for that peace of mind, to me atleast.
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Rose.Of.Hizaki
Asus being who they are and as big as they are, should honestly be leading the pack when it comes to dealing with customer issues and aftersales support. But just like most businesses and companies that manage to flourish and grow to be the giants they end up being, the bigger they get, the less they care about their customers who helped them get to where they are today.
I hope they really REALLY get stung by the FTC. I hope the FTC hits them hard enough that they have to take their punishment seriously and not just shrug it off by passing on the cost of the fine to the consumers because they will for sure attempt it. Their prices are already ridiculous anyway but they have more products available at retailers than any other competing brand.
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Asus being who they are and as big as they are, should honestly be leading the pack when it comes to dealing with customer issues and aftersales support. But just like most businesses and companies that manage to flourish and grow to be the giants they end up being, the bigger they get, the less they care about their customers who helped them get to where they are today.
I hope they really REALLY get stung by the FTC. I hope the FTC hits them hard enough that they have to take their punishment seriously and not just shrug it off by passing on the cost of the fine to the consumers because they will for sure attempt it. Their prices are already ridiculous anyway but they have more products available at retailers than any other competing brand.
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Ghost_Services
Next should be software. I believe any software that no longer is supported or gets security updates or will no longer be updated in general, then said software should become open source and allow the community to take it over and extend the life of that software. Not only would that allow the community to keep their favorite software (since companies want to make new software that the community doesnt want: windows 11), but it would also force said companies to actually innovate since people wont switch unless the newer software is infact better. Same goes for media licenses. If a movie or show or game is no longer being sold or is no longer available on any platform is should become free to prevent pirating.
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Next should be software. I believe any software that no longer is supported or gets security updates or will no longer be updated in general, then said software should become open source and allow the community to take it over and extend the life of that software. Not only would that allow the community to keep their favorite software (since companies want to make new software that the community doesnt want: windows 11), but it would also force said companies to actually innovate since people wont switch unless the newer software is infact better. Same goes for media licenses. If a movie or show or game is no longer being sold or is no longer available on any platform is should become free to prevent pirating.
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MariamB3ll
Steve's bike rack story made me laugh.
I used to work for one of the 2 biggest Thule reseller in Canada, so many times we had stories about car dealers trying to push their terrible products on customers, bars that are not transferable and for which they have no spare parts, special hitches that only allow their towing ball or bike racks, car roof bike racks that will not fit most bikes.
We had a lot of customers with broken racks who came to see us because the dealer told them we had parts for their products, even though we did not, the dealers knew because we made phone calls telling them to stop, yet they still got rid of their customers by sending them to us...
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Steve's bike rack story made me laugh.
I used to work for one of the 2 biggest Thule reseller in Canada, so many times we had stories about car dealers trying to push their terrible products on customers, bars that are not transferable and for which they have no spare parts, special hitches that only allow their towing ball or bike racks, car roof bike racks that will not fit most bikes.
We had a lot of customers with broken racks who came to see us because the dealer told them we had parts for their products, even though we did not, the dealers knew because we made phone calls telling them to stop, yet they still got rid of their customers by sending them to us...
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darezi
In Serbia we have a consumer protection law that what ever you buy online you can return it withing 14 days with no reason why (they just have to check that you didn't damage it), and what ever is bouth in store within first 6 months everything that breaks except water damage (this doesn't aplay to waterproof items) is considered that the damage was there prior the purchase and you can reject repair and demand new item or money back. Warranty on everything is 2 years and on some items longer...
Some stores always try to be smart, but they always find the hard way that they are wrong and get punished by inspection.
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In Serbia we have a consumer protection law that what ever you buy online you can return it withing 14 days with no reason why (they just have to check that you didn't damage it), and what ever is bouth in store within first 6 months everything that breaks except water damage (this doesn't aplay to waterproof items) is considered that the damage was there prior the purchase and you can reject repair and demand new item or money back. Warranty on everything is 2 years and on some items longer...
Some stores always try to be smart, but they always find the hard way that they are wrong and get punished by inspection.
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myonen4402
IIRC the Magnus and Moss warranty act has atty fees incorporated into the law allowing you to convince even a small law firm to be able to recover the costs of working on your behalf. Therefore even if it's over something as cheap as $50.00 US or less and you get made completely whole. In fact what happens is that when confronted with the prospect of paying legal fees for hundreds or even thousands of people over something that's pennies on the dollar of the judgement they will act because even if they have to recall and repair all of a product it'll be cheaper than paying out significant judgements.
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IIRC the Magnus and Moss warranty act has atty fees incorporated into the law allowing you to convince even a small law firm to be able to recover the costs of working on your behalf. Therefore even if it's over something as cheap as $50.00 US or less and you get made completely whole. In fact what happens is that when confronted with the prospect of paying legal fees for hundreds or even thousands of people over something that's pennies on the dollar of the judgement they will act because even if they have to recall and repair all of a product it'll be cheaper than paying out significant judgements.
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glenclark777
After hearing this from Steve, how the hell has Apple got away with their practices of locking products down so only they can repair them. I saw a video years ago with Steve Jobs saying I don't want anybody opening our computers. This was back in their early years. If the law in US says they can't stop customers opening devices, yet put warranty void stickers over certain screws, that has to be illegal. But they still do it. Why has it taken so long to be sorted out. I guess they keep trying to get away with all they can. A clear example of why good legislation is needed and deregulation is bad.
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After hearing this from Steve, how the hell has Apple got away with their practices of locking products down so only they can repair them. I saw a video years ago with Steve Jobs saying I don't want anybody opening our computers. This was back in their early years. If the law in US says they can't stop customers opening devices, yet put warranty void stickers over certain screws, that has to be illegal. But they still do it. Why has it taken so long to be sorted out. I guess they keep trying to get away with all they can. A clear example of why good legislation is needed and deregulation is bad.
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RngmonsterX
I have to say, the best warranty experience i have had (from germany) was with EVGA. My z490 Dark KINGPIN blew up and they instantly helped me. Yes they send the wrong mobo (non Kingpin) and it took 3 additional months to get a new KINGPIN (they had to get a motherboard from retailers cuz there wasn't any available from Taiwan anymore) but damn.. they communicated with me and even gave me some merch cuz i had to wait so much time.
I really hope my Z790 Apex Encore never dies cuz i DON'T want to handle all that shit with ASUS.. I wish i knew it better -.-
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I have to say, the best warranty experience i have had (from germany) was with EVGA. My z490 Dark KINGPIN blew up and they instantly helped me. Yes they send the wrong mobo (non Kingpin) and it took 3 additional months to get a new KINGPIN (they had to get a motherboard from retailers cuz there wasn't any available from Taiwan anymore) but damn.. they communicated with me and even gave me some merch cuz i had to wait so much time.
I really hope my Z790 Apex Encore never dies cuz i DON'T want to handle all that shit with ASUS.. I wish i knew it better -.-
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kurgo_
There's no such thing as being ethical putting you out of business because it's too expensive, not for any of these companies and it's beyond disingenuous to suggest it. They make larger profits every single year, they could fix whatever they wanted just by cutting their c-sec stipends in half, let's not act like this is a pop and mom's store please. If these companies want to behave like this, they should eat fines large enough that it'll make them rethink it, because nothing else matters to them but their bottom line.
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There's no such thing as being ethical putting you out of business because it's too expensive, not for any of these companies and it's beyond disingenuous to suggest it. They make larger profits every single year, they could fix whatever they wanted just by cutting their c-sec stipends in half, let's not act like this is a pop and mom's store please. If these companies want to behave like this, they should eat fines large enough that it'll make them rethink it, because nothing else matters to them but their bottom line.
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306maxievo2
Sometimes it’s not even the company itself that does this dumb stuff.
I work for a car company in their engineering department and I’ll guarantee you that the actual car company doesn’t feel that Steve’s car’s warranty is voided by him fitting a bike rack. It will be the person at the dealership service department that doesn’t understand that if Steve for instance drills into the bumper that this will void the paint warranty on the bumper, but obviously not the warranty on the drivetrain.
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Sometimes it’s not even the company itself that does this dumb stuff.
I work for a car company in their engineering department and I’ll guarantee you that the actual car company doesn’t feel that Steve’s car’s warranty is voided by him fitting a bike rack. It will be the person at the dealership service department that doesn’t understand that if Steve for instance drills into the bumper that this will void the paint warranty on the bumper, but obviously not the warranty on the drivetrain.
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The_Privateer
Compelling motivational speech. But...
Asus is a corporation. THE only motivating force for them is money. They have no motivation to Be Better.
They are already raking in everyone's money. Like they say, they are the market leader.
Even with FTC fines, the bottom line for them makes more profit by using shady or even illegal consumer practices than being better.
Bottom line Even bad publicity is publicity. Unfortunately, this whole Asus series is just free advertising for them.
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Compelling motivational speech. But...
Asus is a corporation. THE only motivating force for them is money. They have no motivation to Be Better.
They are already raking in everyone's money. Like they say, they are the market leader.
Even with FTC fines, the bottom line for them makes more profit by using shady or even illegal consumer practices than being better.
Bottom line Even bad publicity is publicity. Unfortunately, this whole Asus series is just free advertising for them.
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InconsistentManner
How Education as completely left American Consumers Blind to the vast rights afforded to them by their rights under the Amendments of the Constitution. There are many Government departments that have similar reporting regulations. Not just the FTC, FCC, FAA, but others such as the Departments of Commerce, Energy and Transportation.
ALL US Federal Government Departments and Administrations MUST accept complaints. Research Your due diligence and educate yourselves people.
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How Education as completely left American Consumers Blind to the vast rights afforded to them by their rights under the Amendments of the Constitution. There are many Government departments that have similar reporting regulations. Not just the FTC, FCC, FAA, but others such as the Departments of Commerce, Energy and Transportation.
ALL US Federal Government Departments and Administrations MUST accept complaints. Research Your due diligence and educate yourselves people.
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MR-vg7yn
Thanks for sticking with this. Although I do not live in the US, it's important that companies are held to account for the shit they pull.
As an extension to Don't be an asshole I also try to not buy from assholes.... since I'm also thinking about upgrading my PC in the near future, I'm sitting here wondering who's left. So, it would be nice if you could do sort of a roundup of the current hardware manufacturers out there and give some kind of overview of their standing.
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Thanks for sticking with this. Although I do not live in the US, it's important that companies are held to account for the shit they pull.
As an extension to Don't be an asshole I also try to not buy from assholes.... since I'm also thinking about upgrading my PC in the near future, I'm sitting here wondering who's left. So, it would be nice if you could do sort of a roundup of the current hardware manufacturers out there and give some kind of overview of their standing.
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CSmall28
At the risk of sounding like a company plant, but wanting to bring light to a good experience:
I recently went through a warranty issue with Logitech. I have a keyboard that was having trouble registering keystrokes. There was a few days of back and forth with them having me do basic troubleshooting (clean the keyboard, update firmware, etc.) When none of that worked, they sent out a replacement for free, including shipping.
Would definitely buy from them again.
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At the risk of sounding like a company plant, but wanting to bring light to a good experience:
I recently went through a warranty issue with Logitech. I have a keyboard that was having trouble registering keystrokes. There was a few days of back and forth with them having me do basic troubleshooting (clean the keyboard, update firmware, etc.) When none of that worked, they sent out a replacement for free, including shipping.
Would definitely buy from them again.
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dgrm7559
My very first experiance with ASUS was back in the 486 days and it was a auful experiance where the motherboard i bought was DOA and I had to eat the cost because they said they are not responcible for shipping damage. I currently haver a ASUS X570 prime/pro CMS motherboard and it has been pretty stable for me. However after listening to all this BS you are going though I will not buy ASUS when it comes time for next updrage.
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My very first experiance with ASUS was back in the 486 days and it was a auful experiance where the motherboard i bought was DOA and I had to eat the cost because they said they are not responcible for shipping damage. I currently haver a ASUS X570 prime/pro CMS motherboard and it has been pretty stable for me. However after listening to all this BS you are going though I will not buy ASUS when it comes time for next updrage.
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MasticinaAkicta
I hate that part about chromebooks. Just as with APPLE there is a point where support ends.
So with a chromebook you have to look up the laptop, to find its year, to find its EOS date and find out if such already happened or is close.
You might see a lot of cheaper Apple Laptops sold. Same applies, check what the EOL/EOS date is for those. Because even though Apple gives you quite a few years... it does ends.
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I hate that part about chromebooks. Just as with APPLE there is a point where support ends.
So with a chromebook you have to look up the laptop, to find its year, to find its EOS date and find out if such already happened or is close.
You might see a lot of cheaper Apple Laptops sold. Same applies, check what the EOL/EOS date is for those. Because even though Apple gives you quite a few years... it does ends.
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feloniousjones8834
theres an optics company called Vortex, there customer service is legendary, no matter what happened or how old the product, or if you bought it second hand.... they will send you a new whatever!! and they send you a swag bag too... hats stickers, coozie, shirt, bottle opener... there not even a high end brand... there more middle of the road pricing. we need more companies to step up and back there shit!
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theres an optics company called Vortex, there customer service is legendary, no matter what happened or how old the product, or if you bought it second hand.... they will send you a new whatever!! and they send you a swag bag too... hats stickers, coozie, shirt, bottle opener... there not even a high end brand... there more middle of the road pricing. we need more companies to step up and back there shit!
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Marcinvd1
ROG Ally has damaged 2 of my Samsung SD cards that cost me over 200eur and they are now write protected e-waste. They should be liable for it and reimburse the customers that this happened too. FTC should fine them like Central Banks fine financial institution and if they would be ordered to pay 100mln dollars in fines, maybe then they would start respecting cosumer rights their customers and follow regulations...
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ROG Ally has damaged 2 of my Samsung SD cards that cost me over 200eur and they are now write protected e-waste. They should be liable for it and reimburse the customers that this happened too. FTC should fine them like Central Banks fine financial institution and if they would be ordered to pay 100mln dollars in fines, maybe then they would start respecting cosumer rights their customers and follow regulations...
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lazyone2022
A Razer visit is in order, they have some scummy practices like:
1. Requesting already readily available data from the reporting users account (proof of purchase included),
2. Rejecting warranty on baseless grounds (and manually too, unless the badly typed statement was a template)
3. Blaming the customer for visibly manufacturing errors
4. Cut the cord warranty option - which is mental
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A Razer visit is in order, they have some scummy practices like:
1. Requesting already readily available data from the reporting users account (proof of purchase included),
2. Rejecting warranty on baseless grounds (and manually too, unless the badly typed statement was a template)
3. Blaming the customer for visibly manufacturing errors
4. Cut the cord warranty option - which is mental
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