Gigabyte Twists Truth About Exploding Power Supplies in Dangerous Way
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Date: 2021-08-17
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Comments and reviews: 9
Kitkat5335
GN: We've done extended testing over the last few months to be sure of the results after hearing our audiences pleas to look into it.
Gigabyte: They said they did extended duration testing. That isn't how our units are supposed to be used! What else can we choice pick to twist this in our favor?
Me who has PC on for extended duration in various states of load: Glad I didn't get that Gigabyte power supply for my new build cause I obviously would be misusing the intended purpose of the power supply.
Seriously Gigabyte, acknowledging an issue is far less damaging to your reputation over claiming that GN or other groups are out to make your whole brand look bad. What these groups do is making sure consumers are aware that a major point of failure is known about rather than risk the rest of their components or even their home when it has a catastrophic failure. Just admit there is an issue, learn from it, and move on....
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GN: We've done extended testing over the last few months to be sure of the results after hearing our audiences pleas to look into it.
Gigabyte: They said they did extended duration testing. That isn't how our units are supposed to be used! What else can we choice pick to twist this in our favor?
Me who has PC on for extended duration in various states of load: Glad I didn't get that Gigabyte power supply for my new build cause I obviously would be misusing the intended purpose of the power supply.
Seriously Gigabyte, acknowledging an issue is far less damaging to your reputation over claiming that GN or other groups are out to make your whole brand look bad. What these groups do is making sure consumers are aware that a major point of failure is known about rather than risk the rest of their components or even their home when it has a catastrophic failure. Just admit there is an issue, learn from it, and move on....
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DBells94
Gigabyte is a legit trashy company and I experienced first hand how terrible built their products are, and how horrible the customer service experience with them can be, a couple of years back I bought a GTX 960 from them for a friends pc not even a year after using it the damned thing went out in smoke by itself, we shipped it for RMA since it was still within the warranty period, what was gigabytes response? They claimed the user damaged the card but it literally exploded by itself it was never Overclocked or messed with and it was paired with good quality components, after dealing with that headache me and my group of friends choose to stay away from any gigabyte products, I m not surprised after all this years they re still making shitty products so I made the right call by never buying from them again.
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Gigabyte is a legit trashy company and I experienced first hand how terrible built their products are, and how horrible the customer service experience with them can be, a couple of years back I bought a GTX 960 from them for a friends pc not even a year after using it the damned thing went out in smoke by itself, we shipped it for RMA since it was still within the warranty period, what was gigabytes response? They claimed the user damaged the card but it literally exploded by itself it was never Overclocked or messed with and it was paired with good quality components, after dealing with that headache me and my group of friends choose to stay away from any gigabyte products, I m not surprised after all this years they re still making shitty products so I made the right call by never buying from them again.
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Andy
Not a good way to treat customers up to a decade ago I used to go with the gigabyte brand used to be known for rock solid reliability then it started to go downhill from about the time the p35-ds3r was launched, ( I seen so many returns of that board) and I have seen too many failures of other boards and gpu's since, in my experience the one company that went above and beyond was Corsair when my HX 850 PSU started to make a whining noise after a year- on contact I was advised not to use it and they gave me a RMA no problems and I received a brand new RM850 - it goes to show customer service counts as because of my experience Corsair is always at the top of my list
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Not a good way to treat customers up to a decade ago I used to go with the gigabyte brand used to be known for rock solid reliability then it started to go downhill from about the time the p35-ds3r was launched, ( I seen so many returns of that board) and I have seen too many failures of other boards and gpu's since, in my experience the one company that went above and beyond was Corsair when my HX 850 PSU started to make a whining noise after a year- on contact I was advised not to use it and they gave me a RMA no problems and I received a brand new RM850 - it goes to show customer service counts as because of my experience Corsair is always at the top of my list
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Reinier
Gamers Nexus These vids make me think back on the PSU you tested from the Wallmart PC way back when. Might be a nice example to mention in your next piece about this issue, as it was a rather simple Great Wall unit (500W, 80+ standard - looking so bad Kyle from BitWit used it as a door stop) but ended up performing pretty well in your testing, and shut down safely when you got it up to a load of a little over 600W. If a low budget unit like that can have properly functioning safety freatures, so should a unit that costs around 100.
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Gamers Nexus These vids make me think back on the PSU you tested from the Wallmart PC way back when. Might be a nice example to mention in your next piece about this issue, as it was a rather simple Great Wall unit (500W, 80+ standard - looking so bad Kyle from BitWit used it as a door stop) but ended up performing pretty well in your testing, and shut down safely when you got it up to a load of a little over 600W. If a low budget unit like that can have properly functioning safety freatures, so should a unit that costs around 100.
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horse1066
OPP is actually a low stress feedback loop, it senses the output overload and shuts down the input driver stage, it s nothing like shutting off a relay under heavy load, it s more like turning the off button on your TVs remote control. Gigabyte either screwed up the basic design (unlikely), or during qualification it set the trip level so high that the PSU was already in catastrophic failure before protection even activates
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OPP is actually a low stress feedback loop, it senses the output overload and shuts down the input driver stage, it s nothing like shutting off a relay under heavy load, it s more like turning the off button on your TVs remote control. Gigabyte either screwed up the basic design (unlikely), or during qualification it set the trip level so high that the PSU was already in catastrophic failure before protection even activates
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Rebecca
Thanks a lot. The manor in which Gigabyte acts facing such a situation will cause at least a small long-term damage. I have some Gigabyte parts in my machines (no power-supplies though), which need to be replaced.
And they are surely bot going to be Gigabyte anymore.
Trust is something I need with things I buy.
Gigabyte lost my trust now.
And you tried so hard giving them support and chances ... thank you.
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Thanks a lot. The manor in which Gigabyte acts facing such a situation will cause at least a small long-term damage. I have some Gigabyte parts in my machines (no power-supplies though), which need to be replaced.
And they are surely bot going to be Gigabyte anymore.
Trust is something I need with things I buy.
Gigabyte lost my trust now.
And you tried so hard giving them support and chances ... thank you.
reply
Papaja
8:20, Actually Steve, we know these psu's are basically IEDs (Improvised explosive devices). We also know it is a well established tactic to detonate ordinance with other sufficient yield eo. An explosion now to prevent an uncontrolled explosion later is a seriously good option in many cases, all that is left is for Gigabyte to admit their psu's are designed to explode and all will be right in the universe.
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8:20, Actually Steve, we know these psu's are basically IEDs (Improvised explosive devices). We also know it is a well established tactic to detonate ordinance with other sufficient yield eo. An explosion now to prevent an uncontrolled explosion later is a seriously good option in many cases, all that is left is for Gigabyte to admit their psu's are designed to explode and all will be right in the universe.
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Tom
As someone who spent 8 years working for an electronics manufacturer who had to get those types of certification, yes if major parts changed we had to resubmit the changed design for updated certification. Sometimes that was as simple as sending the new parts list, sometimes was an entirely new cert cycle. Either way there was a version update for our part number.
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As someone who spent 8 years working for an electronics manufacturer who had to get those types of certification, yes if major parts changed we had to resubmit the changed design for updated certification. Sometimes that was as simple as sending the new parts list, sometimes was an entirely new cert cycle. Either way there was a version update for our part number.
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Hirens
Also, the Aorus GPU line of products uses a really bad thermal paste. The paste in my AORUS GeForce RTX 2080 8G got rock-solid in only 1 year and a half of use and I had to replace the paste with some Noctua paste. After replacing the paste I had a temperature delta of 10 degrees which would probably have been even more (the GPU was throttling before).
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Also, the Aorus GPU line of products uses a really bad thermal paste. The paste in my AORUS GeForce RTX 2080 8G got rock-solid in only 1 year and a half of use and I had to replace the paste with some Noctua paste. After replacing the paste I had a temperature delta of 10 degrees which would probably have been even more (the GPU was throttling before).
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