What It Takes to Run United Airlines Fastest Growing Hub Airport
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Date: 2023-08-28
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Comments and reviews: 30
Andrew
The real question and hard hitting video you need to make about DEN is why is TSA and TSAPre so terrible at DEN? Why is there a train only every 2 minutes, when there obviously is not enough capacity for all the new flights and gates. I love getting slammed in the face with a back pack or coming 4 inches from making out with a stranger. The train is even better when it's hot outside, because the doors are open so long and there are so many hot sweaty disgruntled travelers running to catch their next plane because United gave them a 30 minute layover but their flight was 20 minutes late due to metering - it's like a personal sauna but with other people's sweaty bodies and not rocks and purified water. Why are the escalators always messed up in every part of the airport? Why am I delayed 70% of the time I connect or go to DEN? If it isn't a blizzard, it's a thunderstorm, and if it isn't either of those it's fog, and if none of those are the reason, it's because all the workers got high and couldn't come to work. Terminal B looks like an abandon tech office with paint peeling with dingy carpet and only half of the moving walkways operational at any given time. There is one United customer service desk that takes hours to find a resolution after missing your flight because of the aforementioned numerous delays. The new Terminal A extension is nice, I like the outdoor seating area but everyone knows where it is and overcrowds it and these terminal A flights now another layer of complexity to an already terrible layout. The terminal C extensions are nice. Voodoo Doughnuts is ok. I like Grabanzo.
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The real question and hard hitting video you need to make about DEN is why is TSA and TSAPre so terrible at DEN? Why is there a train only every 2 minutes, when there obviously is not enough capacity for all the new flights and gates. I love getting slammed in the face with a back pack or coming 4 inches from making out with a stranger. The train is even better when it's hot outside, because the doors are open so long and there are so many hot sweaty disgruntled travelers running to catch their next plane because United gave them a 30 minute layover but their flight was 20 minutes late due to metering - it's like a personal sauna but with other people's sweaty bodies and not rocks and purified water. Why are the escalators always messed up in every part of the airport? Why am I delayed 70% of the time I connect or go to DEN? If it isn't a blizzard, it's a thunderstorm, and if it isn't either of those it's fog, and if none of those are the reason, it's because all the workers got high and couldn't come to work. Terminal B looks like an abandon tech office with paint peeling with dingy carpet and only half of the moving walkways operational at any given time. There is one United customer service desk that takes hours to find a resolution after missing your flight because of the aforementioned numerous delays. The new Terminal A extension is nice, I like the outdoor seating area but everyone knows where it is and overcrowds it and these terminal A flights now another layer of complexity to an already terrible layout. The terminal C extensions are nice. Voodoo Doughnuts is ok. I like Grabanzo.
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kurt
If United is going to essentially double the amount of flights at DEN, then the crowds at security will be more than 4 hours to get through. And the number of missed flights will skyrocket. The system is too tightly designed for the reality of errors, glitches, technical issues, let alone weather that hits this region of the US for 4-6 months out of the year. I've mostly flown United for the past 10-15 years, but I don't think United (or all other airlines) really understand the stressful impact flight interruptions have on the passenger. We have families that need us to get home. We don't always have the extra days to stay overnight when they don't get us where we need to go. And just paying for the hotel doesn't make it right for the passenger. The system is flawed in delivering positive customer experiences. IT's built only for the benefit of the airline.
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If United is going to essentially double the amount of flights at DEN, then the crowds at security will be more than 4 hours to get through. And the number of missed flights will skyrocket. The system is too tightly designed for the reality of errors, glitches, technical issues, let alone weather that hits this region of the US for 4-6 months out of the year. I've mostly flown United for the past 10-15 years, but I don't think United (or all other airlines) really understand the stressful impact flight interruptions have on the passenger. We have families that need us to get home. We don't always have the extra days to stay overnight when they don't get us where we need to go. And just paying for the hotel doesn't make it right for the passenger. The system is flawed in delivering positive customer experiences. IT's built only for the benefit of the airline.
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Okee
What a great video. You often start your videos with the disclaimer that your observations in no way takes away from the awe that is flight. This video shows just how amazing it is that you and I can jump on a plane, fly across the state, country, or world in comfort. The logistics are incredible. That is why when I am flying and someone starts to complain (I will never fly X airline again, I just chuckle to myself, because it is the safest, fastest, most comfortable, and securest (if that is a word) way to travel. I enjoy all of your videos, but this one really shows the miracle that is modern aviation.
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What a great video. You often start your videos with the disclaimer that your observations in no way takes away from the awe that is flight. This video shows just how amazing it is that you and I can jump on a plane, fly across the state, country, or world in comfort. The logistics are incredible. That is why when I am flying and someone starts to complain (I will never fly X airline again, I just chuckle to myself, because it is the safest, fastest, most comfortable, and securest (if that is a word) way to travel. I enjoy all of your videos, but this one really shows the miracle that is modern aviation.
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travel
Hi Jeb, I love seeing videos like this showing the side that travellers don't see, the people that do the work that gets the planes in the air. Wonderful stuff here.
I also like the video where you worked with baggage handlers for a day. Would you ever do a spin off of that? I How United(or other carriers) work in international hubs like Heathrow and the challenges they face. My first trip to London last month had no troubles at all, no baggage troubles either.
Question: Do you see international travel smoothing out by next summer?
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Hi Jeb, I love seeing videos like this showing the side that travellers don't see, the people that do the work that gets the planes in the air. Wonderful stuff here.
I also like the video where you worked with baggage handlers for a day. Would you ever do a spin off of that? I How United(or other carriers) work in international hubs like Heathrow and the challenges they face. My first trip to London last month had no troubles at all, no baggage troubles either.
Question: Do you see international travel smoothing out by next summer?
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Ethan
The Denver airport is one of the best airports in the USA. I am no stranger to DEN airport and have been there at least a dozen times so I know it like the back of my hand (like I do with DCA, IAD, BWI, PHL, BOS and DTW being from both from the DMV and Michigan and having visited Philly and Boston many times too) and have been to Denver the city too a few times before. Whenever I go to Aspen we most times take United and connect through Denver. Always been very friendly to us 99% the time with its close proximity to Aspen.
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The Denver airport is one of the best airports in the USA. I am no stranger to DEN airport and have been there at least a dozen times so I know it like the back of my hand (like I do with DCA, IAD, BWI, PHL, BOS and DTW being from both from the DMV and Michigan and having visited Philly and Boston many times too) and have been to Denver the city too a few times before. Whenever I go to Aspen we most times take United and connect through Denver. Always been very friendly to us 99% the time with its close proximity to Aspen.
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Benny
Let's not get crazy. How do they keep it straight? Give me a break. In the first place, all of those flights are jammed into that time frame because they are scheduled that way to work personnel harder and save money by having them all in and out in a short window to save on wages. They cause their own stress, but it's only stressful for those that have to deal with it. Having a plane push back and then calling for another plane to pull in isn't off-the-cuff. it's scheduled. So get over yourselves.
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Let's not get crazy. How do they keep it straight? Give me a break. In the first place, all of those flights are jammed into that time frame because they are scheduled that way to work personnel harder and save money by having them all in and out in a short window to save on wages. They cause their own stress, but it's only stressful for those that have to deal with it. Having a plane push back and then calling for another plane to pull in isn't off-the-cuff. it's scheduled. So get over yourselves.
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Andrew
Denver is a mess. It's one of the most poorly designed airports in the modern era. Everything is so spread out with no thought to how far people have to walk. The journey from the gate to baggage claim to the bus zone to rental car row is the longest I've ever endured in the USA - both in time and distance. It's like they had so much land to use that they just made everything as inconveniently distanced apart as possible. I haven't watched this yet, but I will in a minute.
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Denver is a mess. It's one of the most poorly designed airports in the modern era. Everything is so spread out with no thought to how far people have to walk. The journey from the gate to baggage claim to the bus zone to rental car row is the longest I've ever endured in the USA - both in time and distance. It's like they had so much land to use that they just made everything as inconveniently distanced apart as possible. I haven't watched this yet, but I will in a minute.
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Kit
This video could have been an hour longer if you had waited in line with a customer in the United customer service line. It always goes around the corner at DEN, which, as you point out, is way too long to wait if you're making a connection in the same bank. This video is so obviously tilted toward corporate messaging, complete with a gushing comments section. Thanks, PR firm. A big thumbs down from me, a guy who usually loves watching airplane/airport ops.
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This video could have been an hour longer if you had waited in line with a customer in the United customer service line. It always goes around the corner at DEN, which, as you point out, is way too long to wait if you're making a connection in the same bank. This video is so obviously tilted toward corporate messaging, complete with a gushing comments section. Thanks, PR firm. A big thumbs down from me, a guy who usually loves watching airplane/airport ops.
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Caleb's
Awesome video Jeb I love seeing all the behind the scenes jobs and the operational complexities of every job in aviation!
At 2: 10 I also love the music, didnt you use that song for your South African Airways (SAA) A350 video from CPT-JNB-JFK?
Great job Jeb cant wait to visit DEN and to fly with United Airlines!
Wishing You Blue Skies & Tailwinds my friend!
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Awesome video Jeb I love seeing all the behind the scenes jobs and the operational complexities of every job in aviation!
At 2: 10 I also love the music, didnt you use that song for your South African Airways (SAA) A350 video from CPT-JNB-JFK?
Great job Jeb cant wait to visit DEN and to fly with United Airlines!
Wishing You Blue Skies & Tailwinds my friend!
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travel
DEN will be UAs largest hub when they ultimately expand to 750 daily flights in the next few years.
Excellent piece sir, very enjoyable & informative. And a HUGE THANK YOU to ALL the women & men who work ground crews ALL over this country! Its a very tough job, & they do a fantastic task! The pilots are important - but without the groundies the planes dont fly.
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DEN will be UAs largest hub when they ultimately expand to 750 daily flights in the next few years.
Excellent piece sir, very enjoyable & informative. And a HUGE THANK YOU to ALL the women & men who work ground crews ALL over this country! Its a very tough job, & they do a fantastic task! The pilots are important - but without the groundies the planes dont fly.
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The
1. You are the Steve Erwin of travel machinery! Love the enthusiasm and reporting. 2. Well done and fascinating 3. I think you are living out my childhood dream that I didn't know I had. I always loved airports and going to watch the planes take-off, been trying to satisfy that urge by travelling as an adult. thank!
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1. You are the Steve Erwin of travel machinery! Love the enthusiasm and reporting. 2. Well done and fascinating 3. I think you are living out my childhood dream that I didn't know I had. I always loved airports and going to watch the planes take-off, been trying to satisfy that urge by travelling as an adult. thank!
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Mike
Very well done, Jeb. Glad you pointed out that these fine workers really make the magic happen. It's true that a bad experience leads us to feel that the airline has given up, but that's not true. So much work goes into getting passengers where they need to go. I've always been patient and grateful.
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Very well done, Jeb. Glad you pointed out that these fine workers really make the magic happen. It's true that a bad experience leads us to feel that the airline has given up, but that's not true. So much work goes into getting passengers where they need to go. I've always been patient and grateful.
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FertilePlanet77
I am someone who flies from Denver more than any other airport, and I can say that I love it there. It is a very smooth experience and I have never experienced a delayed flight (though I am very surprised that Southwest does not consider it one of their hubs)
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I am someone who flies from Denver more than any other airport, and I can say that I love it there. It is a very smooth experience and I have never experienced a delayed flight (though I am very surprised that Southwest does not consider it one of their hubs)
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ryan
Flew in to DEN on United twice in the last two months. Both times MKE-DEN-BUR. First time had to wait 45 minutes on the ground. Next time had our arrival gate changed three times, and had to go from concourse C to concourse A and almost missed my connection
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Flew in to DEN on United twice in the last two months. Both times MKE-DEN-BUR. First time had to wait 45 minutes on the ground. Next time had our arrival gate changed three times, and had to go from concourse C to concourse A and almost missed my connection
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John
I have lived in Denver my entire life, born and raised. My father worked at DIA as an terminal operations manager, and Ive served as a ramp agent in the past. Truly amazing to see this in depth tour. Thank you for the amazing content!
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I have lived in Denver my entire life, born and raised. My father worked at DIA as an terminal operations manager, and Ive served as a ramp agent in the past. Truly amazing to see this in depth tour. Thank you for the amazing content!
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Mava
I like watching your videos. I get to see a lot of different things and learn about different places. I have never been. But I thought Heartfield Jackson International airport in Atlanta was the busiest airport in the United States.
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I like watching your videos. I get to see a lot of different things and learn about different places. I have never been. But I thought Heartfield Jackson International airport in Atlanta was the busiest airport in the United States.
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Wolfgang
The new Denver Airport is huge and very modern. I like him! I knew also the old one in Stapleton. He was very old and not more on a standard you need today. Thanks for your interesting video. Greetings from Germany!
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The new Denver Airport is huge and very modern. I like him! I knew also the old one in Stapleton. He was very old and not more on a standard you need today. Thanks for your interesting video. Greetings from Germany!
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Wirespeed91
I was actually at Denver not even a week before this video was posted. Spent several hours there waiting for my flight home, and quite a bit of it was spent just observing the ramp operations. Always a marvel.
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I was actually at Denver not even a week before this video was posted. Spent several hours there waiting for my flight home, and quite a bit of it was spent just observing the ramp operations. Always a marvel.
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Sai
Jeb, thanks so much for these videos. I don't know why but aeroplanes and airports are my thing and always wonder about the scenes behind these major hubs. Please continue making these sorts of videos!
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Jeb, thanks so much for these videos. I don't know why but aeroplanes and airports are my thing and always wonder about the scenes behind these major hubs. Please continue making these sorts of videos!
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Robodebt
Great video Jeb. Thank you to all the hard working ramp operators and behind the scenes people who make air travel so safe and efficient and who fix things when things dont go according to plan.
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Great video Jeb. Thank you to all the hard working ramp operators and behind the scenes people who make air travel so safe and efficient and who fix things when things dont go according to plan.
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Ana
I spent five years working at an airport, but it still blows my mind how much I don't know about the delicate choreography behind the scenes. That gate board alone is enough to blow my mind!
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I spent five years working at an airport, but it still blows my mind how much I don't know about the delicate choreography behind the scenes. That gate board alone is enough to blow my mind!
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Scott
Fascinating video! Thank you for this! Also, had no idea until now that Denver was Americas largest airport (by land area. Definitely room for expansion if they need to in the future.
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Fascinating video! Thank you for this! Also, had no idea until now that Denver was Americas largest airport (by land area. Definitely room for expansion if they need to in the future.
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Kristina
Isn't United the airline that dragged that passenger off the plane? A doctor, beat him up! I don't care how nice you make these people look, I'll never fly this airline!
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Isn't United the airline that dragged that passenger off the plane? A doctor, beat him up! I don't care how nice you make these people look, I'll never fly this airline!
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Sim737Pilot
I love flying into Denver both in real life and in flight sims. It's a great airport and easy access to downtown with the commuter rail for long layovers.
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I love flying into Denver both in real life and in flight sims. It's a great airport and easy access to downtown with the commuter rail for long layovers.
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Gabrielle
Denver was my father's base in the early 80's as a United pilot, it was called Stapleton. I remember it was pretty quiet and small back then.
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Denver was my father's base in the early 80's as a United pilot, it was called Stapleton. I remember it was pretty quiet and small back then.
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Mr
New CRJ-200, what goes around comes back around. Bravo nine get in line airline. Potleaf halogram paint job where blue is for 2023. New idea.
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New CRJ-200, what goes around comes back around. Bravo nine get in line airline. Potleaf halogram paint job where blue is for 2023. New idea.
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David
Cool perspective that I live every day. But have to laugh at a short 60 minutes I wish we had that kind of time to turn an aircraft.
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Cool perspective that I live every day. But have to laugh at a short 60 minutes I wish we had that kind of time to turn an aircraft.
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Justin
Another video that makes no mention of the mechanics. The plane can fly without bags, its going NOWHERE if the engines dont start.
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Another video that makes no mention of the mechanics. The plane can fly without bags, its going NOWHERE if the engines dont start.
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Aaron
5: 30 up to 90! I personally just flew out of B95 a couple days ago. Its amazing the amount of airplanes that United has in Denver
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5: 30 up to 90! I personally just flew out of B95 a couple days ago. Its amazing the amount of airplanes that United has in Denver
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Bill
Wow. I haven't flown through Denver since the 1980s and I went through the old Stapleton International Airport. What a change.
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Wow. I haven't flown through Denver since the 1980s and I went through the old Stapleton International Airport. What a change.
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