Scumbag ASUS: Overvolting CPUs & Screwing the Customer
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Date: 2023-05-11
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Comments and reviews: 15
TheRasmusdc
i am the lucky owner of a Asus X670e Tuf and 7950x have never had to fight ASUS warrenty, well in an old thing where i godt SD RAM and a board exchange for free for RD Ram and a board, because of some issue.. but the wording manipulation with voltage .. is that also when you undervolt because i am running the new beta bios because it ran 1.39 SOC at EXPO1 6000mhz, after the 5600mhz became unstable with the previous bios and 6000mhz suddenly was stable on my CERTIFIED with board memory set (6000mhz cl36). anyway with bio upgrade it says 1.3 but 1.31 in HWinfo, and i could make it run stable at 1.21 setting in bios and that ends up as 1.219 in HWINFO.. but that apparently is wrong. i think i will go MEG next time. although i am REALLY happy with my current setup... this just made me scared, have taken it apart, and it looked brand new the chip ... air cooled with a NH D15 Chromax running 105watt PBO since launch.
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i am the lucky owner of a Asus X670e Tuf and 7950x have never had to fight ASUS warrenty, well in an old thing where i godt SD RAM and a board exchange for free for RD Ram and a board, because of some issue.. but the wording manipulation with voltage .. is that also when you undervolt because i am running the new beta bios because it ran 1.39 SOC at EXPO1 6000mhz, after the 5600mhz became unstable with the previous bios and 6000mhz suddenly was stable on my CERTIFIED with board memory set (6000mhz cl36). anyway with bio upgrade it says 1.3 but 1.31 in HWinfo, and i could make it run stable at 1.21 setting in bios and that ends up as 1.219 in HWINFO.. but that apparently is wrong. i think i will go MEG next time. although i am REALLY happy with my current setup... this just made me scared, have taken it apart, and it looked brand new the chip ... air cooled with a NH D15 Chromax running 105watt PBO since launch.
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Richard
What I take away from this is my 5700x on an MSI x570 with XMP eneabled is effectively the same performance or maybe higher performance in some situations that the newer AM5 platform in 'warrenty intact mode'. Therefore making the AM5 platform worthless as it stands until at least the next gen of CPUs on ASUS boards at least. Extra shocking as some of those boards cost around the same as my cpu motherboard and ram combined which makes AM5 the worst upgrade platform I can think of in my 25 years of pc building.
Good job Asus I'm sure Intel are loving your AMD products right now and as a customer I hear you loud and clear never ever by Asus.
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What I take away from this is my 5700x on an MSI x570 with XMP eneabled is effectively the same performance or maybe higher performance in some situations that the newer AM5 platform in 'warrenty intact mode'. Therefore making the AM5 platform worthless as it stands until at least the next gen of CPUs on ASUS boards at least. Extra shocking as some of those boards cost around the same as my cpu motherboard and ram combined which makes AM5 the worst upgrade platform I can think of in my 25 years of pc building.
Good job Asus I'm sure Intel are loving your AMD products right now and as a customer I hear you loud and clear never ever by Asus.
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argas
I stopped buying Asus products entirely when they scammed me with a cashback promotion. Back then when 12th gen came out and their mainboards were to no surprise terribly overpriced they offered a cashback when buying a 12th gen cpu with one of their mainboards. In the Conditions of Participation they stated they could change the conditions at any time. And OH Boy they DID! At first i was supposed to get my cashback in like 2 weeks. They changed that to a month. Then after like 2 or so weeks they changed it to 6 months. And another week later they changed the conditions so i wouldn't be eligible anymore and not get my cashback at all.
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I stopped buying Asus products entirely when they scammed me with a cashback promotion. Back then when 12th gen came out and their mainboards were to no surprise terribly overpriced they offered a cashback when buying a 12th gen cpu with one of their mainboards. In the Conditions of Participation they stated they could change the conditions at any time. And OH Boy they DID! At first i was supposed to get my cashback in like 2 weeks. They changed that to a month. Then after like 2 or so weeks they changed it to 6 months. And another week later they changed the conditions so i wouldn't be eligible anymore and not get my cashback at all.
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Wolf
Hey, Gamer's Nexus/Steve Burke: Can you give us a 'safe' OC Profile for us to set on EXPO RAM with the folks still stuck with Asus? Even if they didn't update, they'd just have to see this video and/or comment and fix it themselves. This way, Asus' incompetence gets shown even more in broad daylight and we get to keep our 'money spent.' So the generic, EXPO 6000Mhz with G.Skill: 32Gb(16/16) or 64GB(32/32).
We appreciate everything you've done for us and we will continue to enjoy your content. You've helped so many learn and will continue to inspire as well as teach many. Looking forwards to your videos; a internet nobody.
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Hey, Gamer's Nexus/Steve Burke: Can you give us a 'safe' OC Profile for us to set on EXPO RAM with the folks still stuck with Asus? Even if they didn't update, they'd just have to see this video and/or comment and fix it themselves. This way, Asus' incompetence gets shown even more in broad daylight and we get to keep our 'money spent.' So the generic, EXPO 6000Mhz with G.Skill: 32Gb(16/16) or 64GB(32/32).
We appreciate everything you've done for us and we will continue to enjoy your content. You've helped so many learn and will continue to inspire as well as teach many. Looking forwards to your videos; a internet nobody.
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holy
I have an Asus ROG X670e Gaming - E Wifi with the 7950x. I honestly regret updating the bios recently, made my entire Undervolt and PC unstable. Tbh, I think the main thing that has saved my PC since January and February has been the fact that the moment I got my PC, I undervolted it using pbo and curve optimizer as much as I could. I have to redo my testing to get it undervolted again, but I think what also saved me as well was shutting off my PC completely after every time Im not playing. Like, turning it off, then switching the power supply off after everything is completely booted down safely
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I have an Asus ROG X670e Gaming - E Wifi with the 7950x. I honestly regret updating the bios recently, made my entire Undervolt and PC unstable. Tbh, I think the main thing that has saved my PC since January and February has been the fact that the moment I got my PC, I undervolted it using pbo and curve optimizer as much as I could. I have to redo my testing to get it undervolted again, but I think what also saved me as well was shutting off my PC completely after every time Im not playing. Like, turning it off, then switching the power supply off after everything is completely booted down safely
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On
That ASUS guy JJ or whatever was on Tech Notice talking all about DDR5 and voiding warranties over a month ago. Basically, on the 2 chan boards you can only have 2, 16g DIMMS populated and the memory you buy must be made to run at a given clock. Anything else is OVERCLOCKING. With no HEDT parts available (SERVER PARTS THREADRIPPER, EPYC ARE NOT HEDT) that kicks everyone back to x299.... I can say that w/ 128g DDR4 quad chan x299 XMP works correctly with all 8 slots populated and the system overclocks as it should. Maybe DDR5 is a cludge?
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That ASUS guy JJ or whatever was on Tech Notice talking all about DDR5 and voiding warranties over a month ago. Basically, on the 2 chan boards you can only have 2, 16g DIMMS populated and the memory you buy must be made to run at a given clock. Anything else is OVERCLOCKING. With no HEDT parts available (SERVER PARTS THREADRIPPER, EPYC ARE NOT HEDT) that kicks everyone back to x299.... I can say that w/ 128g DDR4 quad chan x299 XMP works correctly with all 8 slots populated and the system overclocks as it should. Maybe DDR5 is a cludge?
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Jon
Asus have been pumping WAY too much voltage into both CPUs and RAM for generations now. My Maximus Hero 11/9900k regularly has 1.35v+ vcore for instance if left on their crappy auto settings. I think the take away is Asus aren't the kings of quality anymore and if you want something more reliable (and not trying to invalidate your warranty by updating the BIOS) you go for MSI boards these days. I've been very impressed with MSI's Tomahawk series, they're better than the Maximus series in both build quality and support these days.
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Asus have been pumping WAY too much voltage into both CPUs and RAM for generations now. My Maximus Hero 11/9900k regularly has 1.35v+ vcore for instance if left on their crappy auto settings. I think the take away is Asus aren't the kings of quality anymore and if you want something more reliable (and not trying to invalidate your warranty by updating the BIOS) you go for MSI boards these days. I've been very impressed with MSI's Tomahawk series, they're better than the Maximus series in both build quality and support these days.
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itech
Really not happy to hear some of the scummy tactics they are using here and they need to own up to it. Trying to bribe people into sending them parts because they know they are going to an independent media outlet for testing is incredibly scummy. If I wasn't already done with them because of their baffling marketing slogans and desire to appeal to edgy 13 year olds, I'm pretty much done with them until they can stop conducting themselves like criminals trying to wash dirty money when they get something wrong.
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Really not happy to hear some of the scummy tactics they are using here and they need to own up to it. Trying to bribe people into sending them parts because they know they are going to an independent media outlet for testing is incredibly scummy. If I wasn't already done with them because of their baffling marketing slogans and desire to appeal to edgy 13 year olds, I'm pretty much done with them until they can stop conducting themselves like criminals trying to wash dirty money when they get something wrong.
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ashryver
man well which bloody board do i buy
i need an overclocking board with 2 dimms for 13900k and 7200 mhz stock ram to push 8000. was gonna get a z790 apex because it looks cool & is made for overclocking.. and can OC higher than the kingpin dark. all the issues are just AMD related though?.
bios set voltage -> actual hwinfo recorded voltage etc being higher... dates back all the way to my z97 pro wifi-ac.. set 1.31v for my cache, in bios reset afterwards it shows 1.334v..
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man well which bloody board do i buy
i need an overclocking board with 2 dimms for 13900k and 7200 mhz stock ram to push 8000. was gonna get a z790 apex because it looks cool & is made for overclocking.. and can OC higher than the kingpin dark. all the issues are just AMD related though?.
bios set voltage -> actual hwinfo recorded voltage etc being higher... dates back all the way to my z97 pro wifi-ac.. set 1.31v for my cache, in bios reset afterwards it shows 1.334v..
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Andrew
Very disappointing. Buying an Asus X670E and 7950x was a hard financial pill to swallow. Now that pill is trying to make its way back up. I was confident in buying an Asus board as I've had great luck in the last handful of years.
I'd still be confident in them if they'd stop screwing around and release a serious BIOS update and apologize to everyone. Along with replacing board/CPU failures due to this negligence.
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Very disappointing. Buying an Asus X670E and 7950x was a hard financial pill to swallow. Now that pill is trying to make its way back up. I was confident in buying an Asus board as I've had great luck in the last handful of years.
I'd still be confident in them if they'd stop screwing around and release a serious BIOS update and apologize to everyone. Along with replacing board/CPU failures due to this negligence.
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denvera1g1
Thanks!
I am pretty sure 1st party repair parts are not allowed to void your warranty under any circomstances, and 3rd party parts can only void your warranty if it directly caused the failure, where as a first party part would not(IE if a 1st party part would have caused the same failure, then the warranty still stands)
But i'll have to check the Magnuson and Moss Warranty and Repair Act
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Thanks!
I am pretty sure 1st party repair parts are not allowed to void your warranty under any circomstances, and 3rd party parts can only void your warranty if it directly caused the failure, where as a first party part would not(IE if a 1st party part would have caused the same failure, then the warranty still stands)
But i'll have to check the Magnuson and Moss Warranty and Repair Act
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TrueNebiross
Imagine I bought their gaming laptop for about 2000 and it literally stopped working 2months after guaranty. They said to me if i want to repair it it will cost me 1800 . AMAZING XD I repaired it for 190 on my own but then something other crashed and I had to spend another 100 to repair it and simply decided to sell it for 800 . 2 years for theirs gaming laptops are theirs limits XD.
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Imagine I bought their gaming laptop for about 2000 and it literally stopped working 2months after guaranty. They said to me if i want to repair it it will cost me 1800 . AMAZING XD I repaired it for 190 on my own but then something other crashed and I had to spend another 100 to repair it and simply decided to sell it for 800 . 2 years for theirs gaming laptops are theirs limits XD.
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xRaptorScreamx
From the initial Bios Quick Menu that shows, if i set EXPO on, in HWInfo Vsoc from the mobo peaks at 1.24V and but the Vsoc from the CPUpeaks at 1.28V. Why such a difference? For now i'm keeping it at 4800MHz, and it peaks around 1.1V
7800x3D, ASUS ROG STRIX B650-A GAMING WIFI, G.Skill Neo 32GB 6000Mhz and running the updated the previous BIOS that's not a BETA
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From the initial Bios Quick Menu that shows, if i set EXPO on, in HWInfo Vsoc from the mobo peaks at 1.24V and but the Vsoc from the CPUpeaks at 1.28V. Why such a difference? For now i'm keeping it at 4800MHz, and it peaks around 1.1V
7800x3D, ASUS ROG STRIX B650-A GAMING WIFI, G.Skill Neo 32GB 6000Mhz and running the updated the previous BIOS that's not a BETA
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DeadPhoenix86
I have been avoiding ASUS products for years. I had a faulty PCI-E slot and i send it back for RMA, and they got back to me, and they said it was user error...
And they send the board back and the warranty was void. Basically i paid 300 bucks for a faulty motherboard, and ASUS is trying to say, we got your money, so piss off !!!
Went with MSI instead.
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I have been avoiding ASUS products for years. I had a faulty PCI-E slot and i send it back for RMA, and they got back to me, and they said it was user error...
And they send the board back and the warranty was void. Basically i paid 300 bucks for a faulty motherboard, and ASUS is trying to say, we got your money, so piss off !!!
Went with MSI instead.
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Sir
After 12 years as an ASUS only customer when it came to motherboards and GPU's they have now lost me. Their problems and behaviour in the last 3 years have been unacceptable and only worsening. When on my next build or building for someone else I will no longer use or recommend ASUS. What is being demonstrated here is beyond unacceptable.
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After 12 years as an ASUS only customer when it came to motherboards and GPU's they have now lost me. Their problems and behaviour in the last 3 years have been unacceptable and only worsening. When on my next build or building for someone else I will no longer use or recommend ASUS. What is being demonstrated here is beyond unacceptable.
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