The ASUS Problem & Resolution: Buying Media, Warranties, & Improvements
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Date: 2023-05-22
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Comments and reviews: 15
Bl k
A pyrrhic victory at best! In a week or a month, assus will have forgotten everything and will not account for damaged cpus that are not fully dead today but might die in a week or month due to prolonged exposure of electrical stress and have experienced rapid degradation. THERE WILL be such cases and assus will claim that this cannot be since they fixed their uefi, thus denying any kind of warranty or responsibility. It might be that amd will step in towards these edge cases to prevent further brand damage but ultimately it is the board partners responsibility to follow the cpu/chipset vendors specifications to a T. If push comes to shove, amd might even turn stoic and communicate that it is the board partners own fault for not adhereing to tech specs and start denying any warranty, leaving the partners to fend each case for their own.
Anyway, assus can't be trusted, they are a garbage company selling garbage products. Best would be to ignore them completely, no media mentioning, no advertising, no coverage of good bad ugly or indifferent, as if they wouldn't exist. This hurts a media hungry parasite like assus much more.
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A pyrrhic victory at best! In a week or a month, assus will have forgotten everything and will not account for damaged cpus that are not fully dead today but might die in a week or month due to prolonged exposure of electrical stress and have experienced rapid degradation. THERE WILL be such cases and assus will claim that this cannot be since they fixed their uefi, thus denying any kind of warranty or responsibility. It might be that amd will step in towards these edge cases to prevent further brand damage but ultimately it is the board partners responsibility to follow the cpu/chipset vendors specifications to a T. If push comes to shove, amd might even turn stoic and communicate that it is the board partners own fault for not adhereing to tech specs and start denying any warranty, leaving the partners to fend each case for their own.
Anyway, assus can't be trusted, they are a garbage company selling garbage products. Best would be to ignore them completely, no media mentioning, no advertising, no coverage of good bad ugly or indifferent, as if they wouldn't exist. This hurts a media hungry parasite like assus much more.
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ModernScene
We are now in the wait-and-see phase. Let s see if AMD takes action beyond words. I hear and acknowledge the words, but won t be buying any ASUS product until such time as they hint via their physical actions and responses that they might give a damn about their customers.
Incidentally, I also feel this way about Nvidia - though they haven t said or done anything positive, and continue to effectively spit in people s faces.
Back to ASUS. Too often companies will say whatever they need to whilst in the headlights then once they are not, slacken back off, though committing some of this to text is indeed an encouraging sign. In any event I m confident that Steve will monitor the situation closely and keep us informed. That s just what he does.
Thank you Steve and GN for your exhaustive work on this. I for one appreciate the significant contribution you make to help create a better consumer environment. Please keep doing what you re doing. Now let s see what happens.
All eyes on you ASUS
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We are now in the wait-and-see phase. Let s see if AMD takes action beyond words. I hear and acknowledge the words, but won t be buying any ASUS product until such time as they hint via their physical actions and responses that they might give a damn about their customers.
Incidentally, I also feel this way about Nvidia - though they haven t said or done anything positive, and continue to effectively spit in people s faces.
Back to ASUS. Too often companies will say whatever they need to whilst in the headlights then once they are not, slacken back off, though committing some of this to text is indeed an encouraging sign. In any event I m confident that Steve will monitor the situation closely and keep us informed. That s just what he does.
Thank you Steve and GN for your exhaustive work on this. I for one appreciate the significant contribution you make to help create a better consumer environment. Please keep doing what you re doing. Now let s see what happens.
All eyes on you ASUS
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ModernScene
We are now in the wait-and-see phase. Let s see if AMD takes action beyond words. I hear and acknowledge the words, but won t be buying any ASUS product until such time as they hint via their physical actions and responses that they might give a damn about their customers.
Incidentally, I also feel this way about Nvidia - though they haven t said or done anything positive, and continue to effectively spit in people s faces.
Back to ASUS. Too often companies will say whatever they need to whilst in the headlights then once they are not, slacken back off, though committing some of this to text is indeed an encouraging sign. In any event I m confident that Steve will monitor the situation closely and keep us informed. That s just what he does.
Thank you Steve and GN for your exhaustive work on this. I for one appreciate the significant contribution you make to help create a better consumer environment. Please keep doing what you re doing. Now let s see what happens.
All eyes on you ASUS
reply
We are now in the wait-and-see phase. Let s see if AMD takes action beyond words. I hear and acknowledge the words, but won t be buying any ASUS product until such time as they hint via their physical actions and responses that they might give a damn about their customers.
Incidentally, I also feel this way about Nvidia - though they haven t said or done anything positive, and continue to effectively spit in people s faces.
Back to ASUS. Too often companies will say whatever they need to whilst in the headlights then once they are not, slacken back off, though committing some of this to text is indeed an encouraging sign. In any event I m confident that Steve will monitor the situation closely and keep us informed. That s just what he does.
Thank you Steve and GN for your exhaustive work on this. I for one appreciate the significant contribution you make to help create a better consumer environment. Please keep doing what you re doing. Now let s see what happens.
All eyes on you ASUS
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MPF_AGUNDIPSHT
This is Americans laws and consumer rights and an American lawyer versed in American law , Which only applies to that States laws, Not all states laws. . . We are not all from North America. Not all gamers are AMD users, or even care about half of this rubbish. They re called the Apex boards and honored replacements for intel users. Have you gone to AMD and questioned them ? Our warranty rights are first the right to repair, then replace and last but not least the right to refund. Companys will chose the first two over the latter. All through quora, reddit and other sites for the past 20 years it has been stated that OCing MB voids warrenties, All the way back to when celerons held the world OC records. AMD users have been trying to rubbish ASUS over the Apex board mistake, which could have been from a faulty loaded roll of capacators from the manufacturing company that supplies them the roll of micro capacators that were soldered backwards.
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This is Americans laws and consumer rights and an American lawyer versed in American law , Which only applies to that States laws, Not all states laws. . . We are not all from North America. Not all gamers are AMD users, or even care about half of this rubbish. They re called the Apex boards and honored replacements for intel users. Have you gone to AMD and questioned them ? Our warranty rights are first the right to repair, then replace and last but not least the right to refund. Companys will chose the first two over the latter. All through quora, reddit and other sites for the past 20 years it has been stated that OCing MB voids warrenties, All the way back to when celerons held the world OC records. AMD users have been trying to rubbish ASUS over the Apex board mistake, which could have been from a faulty loaded roll of capacators from the manufacturing company that supplies them the roll of micro capacators that were soldered backwards.
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Raxis
my asus board pumps my 5800x to 1.565v vcore under even the smallest of load, and that pumps temps way way up(55 idle, 70 doing anything, 82C doing hard work and this is with a 280mm AIO), for no reason at all. Asus said thats normal for quick single core boost modes....except it stays at 1.5v+ on all cores if anything runs at all, all day long.
after setting a negative offset of 0.125v in the bios, it came down to 1.363v temps dropped, performance improved, and I was able to set pbo and set a +75mhz over default pbo settings with the temp dropping to 30c idle, 50 working, 70 max)
they've been overvolting everything for ages to get stability without effort, and its finally happened that the overvolt they have is too much for the NEW cpu's that are out.
they got to used to doing this garbage and having it being ok because the older CPU's had more tolerance for overvoltage.
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my asus board pumps my 5800x to 1.565v vcore under even the smallest of load, and that pumps temps way way up(55 idle, 70 doing anything, 82C doing hard work and this is with a 280mm AIO), for no reason at all. Asus said thats normal for quick single core boost modes....except it stays at 1.5v+ on all cores if anything runs at all, all day long.
after setting a negative offset of 0.125v in the bios, it came down to 1.363v temps dropped, performance improved, and I was able to set pbo and set a +75mhz over default pbo settings with the temp dropping to 30c idle, 50 working, 70 max)
they've been overvolting everything for ages to get stability without effort, and its finally happened that the overvolt they have is too much for the NEW cpu's that are out.
they got to used to doing this garbage and having it being ok because the older CPU's had more tolerance for overvoltage.
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Bak
ASUS is a perfect example of corporate culture that grows to a dominating position; to the point where they Think they can strong-arm both their customers and their marketers! This used to be a company that built high quality/high performance products for competitive prices; NOT ANYMORE! Now that they think they're are on top ; they can market and sell in a way boutique brands do in other industries! Heavy on the bling and their name, then let the customer pay extra for it! And also pay marketers for their fake support! I am glad to see the push-back from the more respectful influencer community that has integrity; thank you! Believe me, this does not usually happen in other industries and the end result is the brand relies on their NAME to sell more expensive products with no better quality than their competitors!
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ASUS is a perfect example of corporate culture that grows to a dominating position; to the point where they Think they can strong-arm both their customers and their marketers! This used to be a company that built high quality/high performance products for competitive prices; NOT ANYMORE! Now that they think they're are on top ; they can market and sell in a way boutique brands do in other industries! Heavy on the bling and their name, then let the customer pay extra for it! And also pay marketers for their fake support! I am glad to see the push-back from the more respectful influencer community that has integrity; thank you! Believe me, this does not usually happen in other industries and the end result is the brand relies on their NAME to sell more expensive products with no better quality than their competitors!
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PF
Majority of companies I've worked with have the paid positive review mentality.
Send you a sample, pay you 10k for post on IG/YT/Twit.
Nothing less than been using THIS product, its AMAZING, has REALLY improved my this/that, would BUY again is expected.
I'm talking homeopathic stuff, cycling products, teeth whitening services, backpacks, shoe inserts, utility knives, wallets etc.
The VAST majority of everyone in those industries expect this, they just don't ever say it outright, but we all know it.
Some target groups have influencers who from the start state that they will only do honest reviews, that's fine, line up 5 others and pay them way less with massive insinuations that the relationship will grow to become very prosperous and rewarding if indeed gucci on both ends.
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Majority of companies I've worked with have the paid positive review mentality.
Send you a sample, pay you 10k for post on IG/YT/Twit.
Nothing less than been using THIS product, its AMAZING, has REALLY improved my this/that, would BUY again is expected.
I'm talking homeopathic stuff, cycling products, teeth whitening services, backpacks, shoe inserts, utility knives, wallets etc.
The VAST majority of everyone in those industries expect this, they just don't ever say it outright, but we all know it.
Some target groups have influencers who from the start state that they will only do honest reviews, that's fine, line up 5 others and pay them way less with massive insinuations that the relationship will grow to become very prosperous and rewarding if indeed gucci on both ends.
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NurmYokai
Boilerplate Contract. Nothing 'wrong' with those. After all Old School Scratch used those all the time. /s
Need some memes?
These long-standing accounts, said the stranger with a sigh; one really hates to close them. But business is business.
The Devil and Daniel Webster (1936)
by Stephen Vincent Benet
A deal s a deal, especially one with the Devil.
Lucifer Morningstar, Lucifer (2016-2021)
we took an option on your soul the moment you summoned me. I'm just a sub-agent here to close the deal. It's all a formality. In other words, you're damned if you do, and damned if you don't.
But that's not fair! Sam
Of course it's not fair. We're evil. Look it up. The Devil
I of Newton (1985), The Twilight Zone
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Boilerplate Contract. Nothing 'wrong' with those. After all Old School Scratch used those all the time. /s
Need some memes?
These long-standing accounts, said the stranger with a sigh; one really hates to close them. But business is business.
The Devil and Daniel Webster (1936)
by Stephen Vincent Benet
A deal s a deal, especially one with the Devil.
Lucifer Morningstar, Lucifer (2016-2021)
we took an option on your soul the moment you summoned me. I'm just a sub-agent here to close the deal. It's all a formality. In other words, you're damned if you do, and damned if you don't.
But that's not fair! Sam
Of course it's not fair. We're evil. Look it up. The Devil
I of Newton (1985), The Twilight Zone
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..just
soooooo, what im hearing is.. asus are a bunch of pieces of shit and we should never buy their stuff again. right, got it. fine with me, honestly. much of the asus products are made in china which im not cool with. taiwan is fine, mainland china however is not. its sad we have this nonsense thrown at us from asus meanwhile companies like EVGA had to step away. just bad all around. i'm always willing to pay a premium for a legit quality product backed by good engineering and decent customer service. no one need pinch pennies, i'll gladly throw money at EVGA or whoever else. its not 1985 anymore. meanwhile asus seems not to have realized this and they went the way of good ol fashioned shady biz practices. not only lame, but, cliche.
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soooooo, what im hearing is.. asus are a bunch of pieces of shit and we should never buy their stuff again. right, got it. fine with me, honestly. much of the asus products are made in china which im not cool with. taiwan is fine, mainland china however is not. its sad we have this nonsense thrown at us from asus meanwhile companies like EVGA had to step away. just bad all around. i'm always willing to pay a premium for a legit quality product backed by good engineering and decent customer service. no one need pinch pennies, i'll gladly throw money at EVGA or whoever else. its not 1985 anymore. meanwhile asus seems not to have realized this and they went the way of good ol fashioned shady biz practices. not only lame, but, cliche.
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Vance
Has anyone reported issues with ASUS Z790 motherboards? I purchased an ASUS PRIME Z790 mobo in late November 2022. It was DOA. Replaced it through the retailer, second board worked. For 3 and a half months. Retailer has a 3 month no questions asked return policy. So, the current board is going through ASUS's slow review process (10-15 business days to just look at it) to get a replacement (probably refurbished) mobo. Replacement will be shipped by turtle from CA to me in Michigan, probably 8 business days based on past experience.
I have built my own gaming computers for 25 years, using ASUS for over 15 of those years. If this next board fails anytime in the next 3 years, ASUS can kiss my business goodbye.
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Has anyone reported issues with ASUS Z790 motherboards? I purchased an ASUS PRIME Z790 mobo in late November 2022. It was DOA. Replaced it through the retailer, second board worked. For 3 and a half months. Retailer has a 3 month no questions asked return policy. So, the current board is going through ASUS's slow review process (10-15 business days to just look at it) to get a replacement (probably refurbished) mobo. Replacement will be shipped by turtle from CA to me in Michigan, probably 8 business days based on past experience.
I have built my own gaming computers for 25 years, using ASUS for over 15 of those years. If this next board fails anytime in the next 3 years, ASUS can kiss my business goodbye.
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Robin
A comment about that smaller companies have more straight forward policies towards consumers:
My take on that is pretty simple. Most of those smaller companies are not publicly traded companies that have to appeal their (actual customers) shareholders, but rather privately owned companies, were the one or two owners actually care.
test it yourself, look up companies were you have heard many many good things about their customer relation and if they are privately owned, and compare that to (usually big) companies were you heard a lot of bad things about how they handled such things.
A very good example is seasonic, noctua and arctic, all three are privately owned.
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A comment about that smaller companies have more straight forward policies towards consumers:
My take on that is pretty simple. Most of those smaller companies are not publicly traded companies that have to appeal their (actual customers) shareholders, but rather privately owned companies, were the one or two owners actually care.
test it yourself, look up companies were you have heard many many good things about their customer relation and if they are privately owned, and compare that to (usually big) companies were you heard a lot of bad things about how they handled such things.
A very good example is seasonic, noctua and arctic, all three are privately owned.
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dantheman1998
DO NOT TRUST ASUS RMA OR WARRENTY. Asus warrenty means jack shit because what they do is, look for separate issues and deny your warrenty! Like suppose your mobo has a scratch? denied! chipped somewhere? denied! Even if the issue isnt related they will use that to deny your warrenty! Oh you say your USB ports arent working? Well we see that the board is scratch DENIED. The scratch is a tiny little cosmetic thing DOESNT MATTER. This is how Asus operates!! DONT TRUST THE WARRENTY IM WARNING YOU AVOID ASUS! Yeah they say they will cover these bios issues but as soon as you send them the motherboard POOF they found a bent pin on RGB header you dont even use DENIED!
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DO NOT TRUST ASUS RMA OR WARRENTY. Asus warrenty means jack shit because what they do is, look for separate issues and deny your warrenty! Like suppose your mobo has a scratch? denied! chipped somewhere? denied! Even if the issue isnt related they will use that to deny your warrenty! Oh you say your USB ports arent working? Well we see that the board is scratch DENIED. The scratch is a tiny little cosmetic thing DOESNT MATTER. This is how Asus operates!! DONT TRUST THE WARRENTY IM WARNING YOU AVOID ASUS! Yeah they say they will cover these bios issues but as soon as you send them the motherboard POOF they found a bent pin on RGB header you dont even use DENIED!
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Mino
I had a ROG Strix Z690 mobo that I sent back 6 months after purchase for a bios problem. They emailed me a week after getting it saying that the board was damaged and sent a picture the m.2 slot and didn't explain why. Offered to fix the board for 590 when it was selling new for 399 at the time. I declined the repair and had it sent back. When opening it I noticed they never put a socket cover in and more than half the pins were bent. I emailed pictures back with a very unhappy email and they blamed me for the poor packaging. I was offered a 10% discount on the reapair a few weeks later from a rep. I told her no thank you. So done with that terrible company!!!
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I had a ROG Strix Z690 mobo that I sent back 6 months after purchase for a bios problem. They emailed me a week after getting it saying that the board was damaged and sent a picture the m.2 slot and didn't explain why. Offered to fix the board for 590 when it was selling new for 399 at the time. I declined the repair and had it sent back. When opening it I noticed they never put a socket cover in and more than half the pins were bent. I emailed pictures back with a very unhappy email and they blamed me for the poor packaging. I was offered a 10% discount on the reapair a few weeks later from a rep. I told her no thank you. So done with that terrible company!!!
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Vitonofrio
I'm reasonably sure that anything that voids warranty unless it's a modification of the hardware//software under the assumption of changing behavior (e.g. pirated console? You want to allow to run your microwave oven outside.of permitted specs)..
If you have a piece of hardware that DOES NOT WORK and that can potentially damage other hardware it interacts with, based on European union legislation is based for a full scale reclaim or a return to the producer + full refund..
Whereas solution for us citizens to handle companies is usually class action, eu citizens at large can count on a strong set of laws extremely pro-consumers :)
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I'm reasonably sure that anything that voids warranty unless it's a modification of the hardware//software under the assumption of changing behavior (e.g. pirated console? You want to allow to run your microwave oven outside.of permitted specs)..
If you have a piece of hardware that DOES NOT WORK and that can potentially damage other hardware it interacts with, based on European union legislation is based for a full scale reclaim or a return to the producer + full refund..
Whereas solution for us citizens to handle companies is usually class action, eu citizens at large can count on a strong set of laws extremely pro-consumers :)
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Stanley
In the early days, when phone support was available in Fremont, CA, and I could talk to a human, we always were able to solve whatever problem I had with their motherboards. That made me like ASUS, but not anymore.I gave up on ASUS customer service a few years ago. Every (yes every) time I emailed or returned a board for service, they blamed me for the problem and wouldn't fix it. If I had returned a board, they would send it back with a problem circled on the board to show me what was wrong. Every time they were wrong. Now, if I have a problem with a product of theirs, I throw it away and buy another board (sometimes even another ASUS).
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In the early days, when phone support was available in Fremont, CA, and I could talk to a human, we always were able to solve whatever problem I had with their motherboards. That made me like ASUS, but not anymore.I gave up on ASUS customer service a few years ago. Every (yes every) time I emailed or returned a board for service, they blamed me for the problem and wouldn't fix it. If I had returned a board, they would send it back with a problem circled on the board to show me what was wrong. Every time they were wrong. Now, if I have a problem with a product of theirs, I throw it away and buy another board (sometimes even another ASUS).
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