Scam Warning: MSI Exposes 600,000 Warranty Records
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Date: 2024-07-13
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Comments and reviews: 20
gearjammin8551
Good looking out, I certainly appreciate all of your efforts when it comes to our best interests and security. I'm really hoping that I don't end up with buyer's remorse. I just received my Tomahawk WIFI board and am running it ATM. I'm not sure which is scarier, having a potential breach of security or the sheer number of RMA's lol. I just recently ran across your Newegg scam playlist and about had a heart attack. I just bought an Auros Elite Ax and it was toast right out of the box. The only way it would do anything at all was going through a BIOS flashback button. Otherwise, the only thing that would happen was the CPU fan lights would very briefly blink once when I turned on the PSU. Luckily, Newegg was quick to refund my money. Again, I can't say thank you enough.
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Good looking out, I certainly appreciate all of your efforts when it comes to our best interests and security. I'm really hoping that I don't end up with buyer's remorse. I just received my Tomahawk WIFI board and am running it ATM. I'm not sure which is scarier, having a potential breach of security or the sheer number of RMA's lol. I just recently ran across your Newegg scam playlist and about had a heart attack. I just bought an Auros Elite Ax and it was toast right out of the box. The only way it would do anything at all was going through a BIOS flashback button. Otherwise, the only thing that would happen was the CPU fan lights would very briefly blink once when I turned on the PSU. Luckily, Newegg was quick to refund my money. Again, I can't say thank you enough.
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bomas_ulz
Imagine a company that supplies PC accessories and also offers customer service. Imagine if the Exchange server was hacked years ago and neither the management nor the IT service provider confirmed this despite countless tips. Imagine, they always say that the others were maybe hacked. Imagine that email reply chain attacks have been taking place regularly for years, sometimes with the boss as the sender. GDPR violations would have to be reported, but imagine that it's not just about customer support, but about the entire communication of a company. I have no idea whether something like that actually happened, but service providers and bosses are always right, aren't they
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Imagine a company that supplies PC accessories and also offers customer service. Imagine if the Exchange server was hacked years ago and neither the management nor the IT service provider confirmed this despite countless tips. Imagine, they always say that the others were maybe hacked. Imagine that email reply chain attacks have been taking place regularly for years, sometimes with the boss as the sender. GDPR violations would have to be reported, but imagine that it's not just about customer support, but about the entire communication of a company. I have no idea whether something like that actually happened, but service providers and bosses are always right, aren't they
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SKcdman
People are delusional, there is no security nowadays. Its over. Everything is hackable and if not then if you are important enough - they will develop/reverse engineer basic SW we all use like DHCP protocol, SSH, VPNs etc. General public even basic IT ppl do not relize how bad it is. As someone who is just moderate in server/firewal security I think it over. Admins now just pretend to do security as 0-day developed by AI is not beatable as it could develop new 0-day like in 67% of given tasks. Air-gaped offline systems are way to go. Back to old infrastructure from 20y ago if you value your data.
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People are delusional, there is no security nowadays. Its over. Everything is hackable and if not then if you are important enough - they will develop/reverse engineer basic SW we all use like DHCP protocol, SSH, VPNs etc. General public even basic IT ppl do not relize how bad it is. As someone who is just moderate in server/firewal security I think it over. Admins now just pretend to do security as 0-day developed by AI is not beatable as it could develop new 0-day like in 67% of given tasks. Air-gaped offline systems are way to go. Back to old infrastructure from 20y ago if you value your data.
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canenver9626
If I had to guess, someone at the company probably opened up some intranet resources to external access from the internet so they can work from home during the lockdowns (forgot to close it afterwards or it was too convenient for them to not to). If so, they did it in a very lazy and unsecure fashion just so they could have easy access without a secure VPN/RAS setup. Possibly thinking as long as only I know the the URI to access it should be fine. Didn't they know the internet is full of creepy crawlies that crawl into every possible nook and cranny
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If I had to guess, someone at the company probably opened up some intranet resources to external access from the internet so they can work from home during the lockdowns (forgot to close it afterwards or it was too convenient for them to not to). If so, they did it in a very lazy and unsecure fashion just so they could have easy access without a secure VPN/RAS setup. Possibly thinking as long as only I know the the URI to access it should be fine. Didn't they know the internet is full of creepy crawlies that crawl into every possible nook and cranny
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DanDoesGame
I have run into an issue with one of the MSI Z790's a few times with the top PCie's not working, which I resolved with a bios update, but still... Anyone that isn't running a business with other parts laying around would be SOL, unless they got a cpu with integrated graphics & actually thought to try that and not the gpu.
I know that isnt what the video is about, but if someone watching this does have that issue, much easier to update the bios than go through the warranty stuff and deal with this headache lol
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I have run into an issue with one of the MSI Z790's a few times with the top PCie's not working, which I resolved with a bios update, but still... Anyone that isn't running a business with other parts laying around would be SOL, unless they got a cpu with integrated graphics & actually thought to try that and not the gpu.
I know that isnt what the video is about, but if someone watching this does have that issue, much easier to update the bios than go through the warranty stuff and deal with this headache lol
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gamersnexus
Any European customer affected by this should sue on the grounds of gross negligence in protecting your data with GDPR. This is not one failure, this is a culmination of multiple non-existent security measures. Having the server accessible from the internet itself is not bad or wrong depending on your architecture and goals, but having no authentication, no connection controls, no restrictions on what data can be viewed, no protection of the data itself, and more is enough to call them incompetent and sue them.
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Any European customer affected by this should sue on the grounds of gross negligence in protecting your data with GDPR. This is not one failure, this is a culmination of multiple non-existent security measures. Having the server accessible from the internet itself is not bad or wrong depending on your architecture and goals, but having no authentication, no connection controls, no restrictions on what data can be viewed, no protection of the data itself, and more is enough to call them incompetent and sue them.
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DamoDGCUK
This is a clear reason why, no matter how safe and savvy you are as user with your online security. If your details get leaked on the internet you can be a a target to a scammer. I know this was to do with RMA scamming and RMA leaks. But if someone has your full name, address and phone number, they can get up many different things. Loans, credit card, accounts and much more. Believe me it can happen. Thanks Gamer Nexus for exposing this leak.
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This is a clear reason why, no matter how safe and savvy you are as user with your online security. If your details get leaked on the internet you can be a a target to a scammer. I know this was to do with RMA scamming and RMA leaks. But if someone has your full name, address and phone number, they can get up many different things. Loans, credit card, accounts and much more. Believe me it can happen. Thanks Gamer Nexus for exposing this leak.
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gpsxsirus
This on top of them being terrible at actually supporting the warranty. Had a laptop that had a known issue. None of their fixes resolved the issue. Sent it back to them at my costs. They kept it for weeks and sent it back unfixed. Sent it back to them again, they kept it for a month and sent it back again still unfixed. From their they just refused to help. Shortly after the CPU fan died. (Fan ended up dying 3 times in 2 years.)
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This on top of them being terrible at actually supporting the warranty. Had a laptop that had a known issue. None of their fixes resolved the issue. Sent it back to them at my costs. They kept it for weeks and sent it back unfixed. Sent it back to them again, they kept it for a month and sent it back again still unfixed. From their they just refused to help. Shortly after the CPU fan died. (Fan ended up dying 3 times in 2 years.)
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Madpegasusmax
here in France I receive daily almost every hour/day scam phone calls where they know at least my family name , this data is surely obtained from breached databases that are on sale on the dark web . It's a shame we can only blacklist the caller ,but only on the phone , but the gouvernement/law enforcement dont do anything to shutdown this scammers fast when several user flag this numbers and try to find the scammers .
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here in France I receive daily almost every hour/day scam phone calls where they know at least my family name , this data is surely obtained from breached databases that are on sale on the dark web . It's a shame we can only blacklist the caller ,but only on the phone , but the gouvernement/law enforcement dont do anything to shutdown this scammers fast when several user flag this numbers and try to find the scammers .
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memereview1337
Got a call from Microsoft by someone with a really heavy accent telling me that the MSI motherboard that I got back 3 months ago has a virus and that I need to download Teamviewer so that they can remove all the hackers from my computer. Great ... it was already bad enough that Not-China knows where my house lives, but that the Indian scam army knows it too just puts a gallon of sulfuric acid into the wound.
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Got a call from Microsoft by someone with a really heavy accent telling me that the MSI motherboard that I got back 3 months ago has a virus and that I need to download Teamviewer so that they can remove all the hackers from my computer. Great ... it was already bad enough that Not-China knows where my house lives, but that the Indian scam army knows it too just puts a gallon of sulfuric acid into the wound.
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Aotearas
Names, email adress, phone numbers and physical adress. I'd say MSI is in deep, DEEP doodoo with this one because with the ease of access to personal informations and unencrypted storage of the same such, they MUST be violating a number of laws. Hell, at this point MSI could just skip the middleman and try to criminally scam their customers themselves ... in addition to their objectionable business practices.
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Names, email adress, phone numbers and physical adress. I'd say MSI is in deep, DEEP doodoo with this one because with the ease of access to personal informations and unencrypted storage of the same such, they MUST be violating a number of laws. Hell, at this point MSI could just skip the middleman and try to criminally scam their customers themselves ... in addition to their objectionable business practices.
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JohnDavidSullivan
Steve, on a separate issue I'm happy to report that Asus agreed to give me a full refund for my B550 Strix due to an issue with the USB ports. I'm not sure if I'm just lucky or your reporting worked wonders, I would like to think it's the latter. Overall I was very impressed, it's changed my views of Asus going forward and my next board will definitely be Asus.
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Steve, on a separate issue I'm happy to report that Asus agreed to give me a full refund for my B550 Strix due to an issue with the USB ports. I'm not sure if I'm just lucky or your reporting worked wonders, I would like to think it's the latter. Overall I was very impressed, it's changed my views of Asus going forward and my next board will definitely be Asus.
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sirmonkey1985
With how many companies that are having this issue. Is there any tie in like they're using the same software and whether or not this is an issue from the software provider While I agree that zotac and MSI should be held responsible for this to be an issue for potentially 3 companies something seems more fishy than them just being incompetent.
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With how many companies that are having this issue. Is there any tie in like they're using the same software and whether or not this is an issue from the software provider While I agree that zotac and MSI should be held responsible for this to be an issue for potentially 3 companies something seems more fishy than them just being incompetent.
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Shiatanful
Was just helping someone build a new system with the msi b650 tomahawk wifi and couldnt get video, no cpu and memory detected lights on board. Found tons of posts online about people having the same issue so just returned the board and went with a different manufacturer. New board worked perfectly with nothing else changed.
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Was just helping someone build a new system with the msi b650 tomahawk wifi and couldnt get video, no cpu and memory detected lights on board. Found tons of posts online about people having the same issue so just returned the board and went with a different manufacturer. New board worked perfectly with nothing else changed.
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SMGJohn
Everyones gonna end up paranoid as heck thanks to glorious Capitalist system where everyone and their grandmother is out there trying to make money one way or another.
Its not just enough that companies are scamming you, but their lacklustre security allows Joe Doe to do it against you as well! I love free market.
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Everyones gonna end up paranoid as heck thanks to glorious Capitalist system where everyone and their grandmother is out there trying to make money one way or another.
Its not just enough that companies are scamming you, but their lacklustre security allows Joe Doe to do it against you as well! I love free market.
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richardhampton3260
I got a msi b650 board and it never allowed me in bios. I did all the normal windows updates and then used msi center to update and it said restart then it never posted was like f it sent an rma then was like box it up and back to new egg. Bought an tur x670 e no issues .
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I got a msi b650 board and it never allowed me in bios. I did all the normal windows updates and then used msi center to update and it said restart then it never posted was like f it sent an rma then was like box it up and back to new egg. Bought an tur x670 e no issues .
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De4dSp0t
Well I am very glad I knew MSI was trash years and years ago and dropped them long before any of this crap. Same thing with Asus. Very happy with my decisions to constantly drop any company at the hint of stench when I see it. It has kept me ahead of these problems several times now.
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Well I am very glad I knew MSI was trash years and years ago and dropped them long before any of this crap. Same thing with Asus. Very happy with my decisions to constantly drop any company at the hint of stench when I see it. It has kept me ahead of these problems several times now.
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user-xo5hz3jp6w
what do you guys expect MSI moved its manufacturing plant in china for cheap labor ,replacing the RMA product is expensive so its a big no no to them , they are likely little to none staff to fix the product ,if the employee is an expert would he stay on low wage ..
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what do you guys expect MSI moved its manufacturing plant in china for cheap labor ,replacing the RMA product is expensive so its a big no no to them , they are likely little to none staff to fix the product ,if the employee is an expert would he stay on low wage ..
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nordern1
Even if this was only accessable through the Intranet it is still highly concerning. You still need authentication, otherwise your customer data is only as protected as the weakest link in your firewall.
That wall not even existing is just the cherry on top
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Even if this was only accessable through the Intranet it is still highly concerning. You still need authentication, otherwise your customer data is only as protected as the weakest link in your firewall.
That wall not even existing is just the cherry on top
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Hey1234Hey
Is this issue specific to Taiwanese companies Could you look into that and hunt for these issues in other Taiwan companies too, maybe you'll find more. This could be a work culture issue of just how they do it in Taiwan. I am just speculating.
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Is this issue specific to Taiwanese companies Could you look into that and hunt for these issues in other Taiwan companies too, maybe you'll find more. This could be a work culture issue of just how they do it in Taiwan. I am just speculating.
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