Chevy Dealer - Swing And A Miss
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Date: 2024-08-08
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Comments and reviews: 20
CrazyKid1998MJP
From experience, dealerships have come down to a fix it right the first time mentality. Which in many instances the manufacturer states that with any fault in wiring integrity to replace the wiring harness. Now obviously that's not viable for many vehicles, especially those outside of any sort of warranty. Mechanical crimps are a very viable option, however not always. Sometimes soldering wires comes into play, not my preferred method of repair due to solder melting points (Any wire repair has it's time and place) Dealerships also only charge an hour for diagnosis. Similar to this video, time is taken to understand the system at fault. And then there is the mandatory multi point inspection, and my dealership a video included. Additional time taken from us technicians to properly spend our time to diagnose vehicles in a timely manner and still make a living. It's upsetting to see the direction that dealerships have taken, I'd rather fix a car and worry about safety items then price gouge every vehicle that comes into the drive for service. It's hell working at any dealership in today's world. Plus, the dealership I work at only charges HALF AN HOUR for diag. Ludicrous. Literally asking for comebacks.
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From experience, dealerships have come down to a fix it right the first time mentality. Which in many instances the manufacturer states that with any fault in wiring integrity to replace the wiring harness. Now obviously that's not viable for many vehicles, especially those outside of any sort of warranty. Mechanical crimps are a very viable option, however not always. Sometimes soldering wires comes into play, not my preferred method of repair due to solder melting points (Any wire repair has it's time and place) Dealerships also only charge an hour for diagnosis. Similar to this video, time is taken to understand the system at fault. And then there is the mandatory multi point inspection, and my dealership a video included. Additional time taken from us technicians to properly spend our time to diagnose vehicles in a timely manner and still make a living. It's upsetting to see the direction that dealerships have taken, I'd rather fix a car and worry about safety items then price gouge every vehicle that comes into the drive for service. It's hell working at any dealership in today's world. Plus, the dealership I work at only charges HALF AN HOUR for diag. Ludicrous. Literally asking for comebacks.
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WreckDiver99
Stealerships and Tire places. BOTH rip you off. don't get me started on the quick oil change places. LOL.
Had our Expedition into a tire shop my family has been dealing with for nearly 50 years. I told them I need 4 tires and an alignment. They came back and said yea, so. and I just was ready for the BS. Our 'mechanic' states you need Upper AND lower control arms, along with ball joints in the front, they are UNSAFE to drive on. I said Ok, well, I kind of figured I needed something because the alignment was off, but I have a mechanic. You could hear the guy go SH! T, he then said He also states that your front brakes are TOAST. I said Well, you need a new mechanic, those brakes are less than a month old. again, you could hear the Sh! t come from the managers mouth without him saying it. Picked up the vehicle took it to my mechanic and he said This thing is SOLID as a rock, but I did find the passenger side caliper is locked up, by chance are you having severe bounce in the ride. Yep. He fixed it, and sent us to another shop for the alignment. They ALSO checked over everything. SOLID, fixed the toe in and off we went.
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Stealerships and Tire places. BOTH rip you off. don't get me started on the quick oil change places. LOL.
Had our Expedition into a tire shop my family has been dealing with for nearly 50 years. I told them I need 4 tires and an alignment. They came back and said yea, so. and I just was ready for the BS. Our 'mechanic' states you need Upper AND lower control arms, along with ball joints in the front, they are UNSAFE to drive on. I said Ok, well, I kind of figured I needed something because the alignment was off, but I have a mechanic. You could hear the guy go SH! T, he then said He also states that your front brakes are TOAST. I said Well, you need a new mechanic, those brakes are less than a month old. again, you could hear the Sh! t come from the managers mouth without him saying it. Picked up the vehicle took it to my mechanic and he said This thing is SOLID as a rock, but I did find the passenger side caliper is locked up, by chance are you having severe bounce in the ride. Yep. He fixed it, and sent us to another shop for the alignment. They ALSO checked over everything. SOLID, fixed the toe in and off we went.
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davidplaster4576
I help a local used car dealership in diagnosis, and with your knowledge helping me learn how to diagnose vehicles; I've managed to bust quite a few shops plus dealerships in shoddy work. Recent repair. 2018 GMC truck had a no-start/no-crank condition. In the end, it was a bad battery. the computers managed to drain the battery down to below voltage, and the computer modules couldn't boot up and communicate with each other or the scanner. The local repair shop said they couldn't do anything, as their scan tool would not communicate with the vehicle, so they couldn't diagnose the car. Simple things as a bad battery with low voltage is enough to trip up my local repair shops. kind of sad really. A good battery with proper voltage is the FIRST step in any diagnosis. The cost for diagnosis and repair: $140. 00 plus install the battery for my time and labor. This was easy money, as I only needed the digital volt meter as the diagnostic tool. In the end, I ran a full scan with the Autel just to make sure nothing else came up.
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I help a local used car dealership in diagnosis, and with your knowledge helping me learn how to diagnose vehicles; I've managed to bust quite a few shops plus dealerships in shoddy work. Recent repair. 2018 GMC truck had a no-start/no-crank condition. In the end, it was a bad battery. the computers managed to drain the battery down to below voltage, and the computer modules couldn't boot up and communicate with each other or the scanner. The local repair shop said they couldn't do anything, as their scan tool would not communicate with the vehicle, so they couldn't diagnose the car. Simple things as a bad battery with low voltage is enough to trip up my local repair shops. kind of sad really. A good battery with proper voltage is the FIRST step in any diagnosis. The cost for diagnosis and repair: $140. 00 plus install the battery for my time and labor. This was easy money, as I only needed the digital volt meter as the diagnostic tool. In the end, I ran a full scan with the Autel just to make sure nothing else came up.
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DB-bw5fz
I seriously wonder if the prevalence of the Lemon Laws in the US are partly to blame for a lot of the so called dealer incompetence. I’m in Canada, and those same lemon laws don’t exist here. Perhaps there is more focus on proper diagnosis at the dealership level as a result Why would a dealer focus on proper diagnosis when they can wing parts at a vehicle, and if those parts don’t fix the issue, the manufacturer is then forced to buy the vehicle back The dealer is essentially off the hook in those cases.
I have experience dealing with several dealership service departments. Generally speaking, diagnosis is their strong suit. It is almost unheard of that you see situations such as this, where the dealer simply throws their hands up in the air and gives up by quoting a ridiculous price/fix.
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I seriously wonder if the prevalence of the Lemon Laws in the US are partly to blame for a lot of the so called dealer incompetence. I’m in Canada, and those same lemon laws don’t exist here. Perhaps there is more focus on proper diagnosis at the dealership level as a result Why would a dealer focus on proper diagnosis when they can wing parts at a vehicle, and if those parts don’t fix the issue, the manufacturer is then forced to buy the vehicle back The dealer is essentially off the hook in those cases.
I have experience dealing with several dealership service departments. Generally speaking, diagnosis is their strong suit. It is almost unheard of that you see situations such as this, where the dealer simply throws their hands up in the air and gives up by quoting a ridiculous price/fix.
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m. t. v. 7934
The classic 2. 4 ECO TECH engine LOL I hate this engine. I do not work in the automotive field for a job but I do deal with shorts on my job and they can suck so hard!
Anyone got a good scope to start out with Brand name or not I got an issue with my daughters car running the same 2. 4 eco tech engine that it will stall out when your stuck in traffic or at a complete stop. Engine code comes up for the VVT solenoid, I changed them both, intake and exhaust. Did an oil change and the car runs fine but after about 1000-1500 miles, it will start up again. I have no idea what to try next, has anyone else seen this issue I mean it could be a faulty (new) sensor, I bought a OEM brand but before I buy another one I wanted to see if anyone here has experienced the same issue with this motor.
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The classic 2. 4 ECO TECH engine LOL I hate this engine. I do not work in the automotive field for a job but I do deal with shorts on my job and they can suck so hard!
Anyone got a good scope to start out with Brand name or not I got an issue with my daughters car running the same 2. 4 eco tech engine that it will stall out when your stuck in traffic or at a complete stop. Engine code comes up for the VVT solenoid, I changed them both, intake and exhaust. Did an oil change and the car runs fine but after about 1000-1500 miles, it will start up again. I have no idea what to try next, has anyone else seen this issue I mean it could be a faulty (new) sensor, I bought a OEM brand but before I buy another one I wanted to see if anyone here has experienced the same issue with this motor.
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RealSideQuest
The reason why Tessa tape only works on the 10mm is because German stuff is made to work with metric. Finding the solution like that is a great feeling, well done. I restore old Land Rover Defenders in SLC. It's amazing how overlooking something so simple can lead you down such a complicated path. In trying to find a turbo exhaust temp issue with lack of power I spent way too much time looking into adjusting the fuel ration and boost pressure when I should have just done a quick visual on the boost pin. Removed some of the stickiness and it now runs like a champ. You've got a perfect balance of practical know how with technical diagnostics.
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The reason why Tessa tape only works on the 10mm is because German stuff is made to work with metric. Finding the solution like that is a great feeling, well done. I restore old Land Rover Defenders in SLC. It's amazing how overlooking something so simple can lead you down such a complicated path. In trying to find a turbo exhaust temp issue with lack of power I spent way too much time looking into adjusting the fuel ration and boost pressure when I should have just done a quick visual on the boost pin. Removed some of the stickiness and it now runs like a champ. You've got a perfect balance of practical know how with technical diagnostics.
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clivesheppard8432
I had a similar issue on my lovely older XJ6 Jaguar car. Bulb failed, I got a bulb from the auto parts store, car insisted I still had bulb failure but all the lights worked. Turned out when I bought and fitted a real OEM Jaguar bulb the lights still worked but no bulb failure warning. What the difference is between a OEM Jaguar and a bog-standard 12v indicator bulb is beyond me but the car knew I was using a Mickey Mouse part. The auto parts store bulb was actually dearer to buy than the Jaguar genuine OEM part which considering the Jaguar is a high quality and spec luxury car I found amazing.
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I had a similar issue on my lovely older XJ6 Jaguar car. Bulb failed, I got a bulb from the auto parts store, car insisted I still had bulb failure but all the lights worked. Turned out when I bought and fitted a real OEM Jaguar bulb the lights still worked but no bulb failure warning. What the difference is between a OEM Jaguar and a bog-standard 12v indicator bulb is beyond me but the car knew I was using a Mickey Mouse part. The auto parts store bulb was actually dearer to buy than the Jaguar genuine OEM part which considering the Jaguar is a high quality and spec luxury car I found amazing.
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autorepair
The problem seems to be now that main dealers have methods that they have to follow
Try A if that doesn’t work try B if that doesn’t work fit new module etc
There are fewer and fewer actual mechanics or diagnosticians out there now days but lots of fitters
Old school mechanics would take an alternator or dynamo apart and replace the brushes bearings etc
And I get that nowadays some parts are cheaper to replace than repair
But also there seems to be a lot of technology used just because they can and to make so the non dealer of home mechanic has no choice but to buy a new part
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The problem seems to be now that main dealers have methods that they have to follow
Try A if that doesn’t work try B if that doesn’t work fit new module etc
There are fewer and fewer actual mechanics or diagnosticians out there now days but lots of fitters
Old school mechanics would take an alternator or dynamo apart and replace the brushes bearings etc
And I get that nowadays some parts are cheaper to replace than repair
But also there seems to be a lot of technology used just because they can and to make so the non dealer of home mechanic has no choice but to buy a new part
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williegillie5712
Perhaps the scanners of the future will know what they are looking for. I remember having to replace a turn signal on one car because the brake lights didn’t work. Took care of the problem.
Funny a friend of mine got told the same think on a Toyota Yaris. They told her someone put a battery in that was not recommended for her car and now she needs a new wiring harness that’ll cost you 4, 000. 00 dollars! Must be the popular dealership quote when they don’t know what’s wrong. Be careful out there peoples! Nice job as usual Eric.
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Perhaps the scanners of the future will know what they are looking for. I remember having to replace a turn signal on one car because the brake lights didn’t work. Took care of the problem.
Funny a friend of mine got told the same think on a Toyota Yaris. They told her someone put a battery in that was not recommended for her car and now she needs a new wiring harness that’ll cost you 4, 000. 00 dollars! Must be the popular dealership quote when they don’t know what’s wrong. Be careful out there peoples! Nice job as usual Eric.
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todaysproject6788
Its a good thing you made sure not to kink off the electricity. last time I did that on a signal wire repair, the whole thing swelled right up and burst. Blinker fluid was everywhere, what a mess.
That really sucks about the totaled car, seems that level of attention to detail is starting to fall more on the independent shops these days.
Thanks for another great video and the story time. good to learn from.
You don't want to know how my brain works though. you will be lost forever LOL
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Its a good thing you made sure not to kink off the electricity. last time I did that on a signal wire repair, the whole thing swelled right up and burst. Blinker fluid was everywhere, what a mess.
That really sucks about the totaled car, seems that level of attention to detail is starting to fall more on the independent shops these days.
Thanks for another great video and the story time. good to learn from.
You don't want to know how my brain works though. you will be lost forever LOL
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slowride55
My dad had their Acadia serviced at the GMC dealer and when he went to pick it up it wouldn’t crank. They winged a new battery at it and said it needed a new positive cable for the low price of $750. I went and double checked and all the lights were bright and I wasn’t losing any voltage at the fuse box. I jumped the starter relay with a paper clip and the car cranked over. I told them I thought it was something to do with the security system. Turned out to be the sensor for the key in the column.
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My dad had their Acadia serviced at the GMC dealer and when he went to pick it up it wouldn’t crank. They winged a new battery at it and said it needed a new positive cable for the low price of $750. I went and double checked and all the lights were bright and I wasn’t losing any voltage at the fuse box. I jumped the starter relay with a paper clip and the car cranked over. I told them I thought it was something to do with the security system. Turned out to be the sensor for the key in the column.
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slava_trushkin
GM vehicles and rust seems to be a global problem. Few years ago I bought a 2018 Opel, it was 3. 5 years old rust free imported from Germany (land of no rust) to Estonia (land of rust. 1. 5 years later it was full of rust.
Got rid of it because of other issues, bought Subaru of same age, which was in Estonia from brand new, it is now 6 years old and still rust free. though I did undercoating to be safe. GM sucks.
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GM vehicles and rust seems to be a global problem. Few years ago I bought a 2018 Opel, it was 3. 5 years old rust free imported from Germany (land of no rust) to Estonia (land of rust. 1. 5 years later it was full of rust.
Got rid of it because of other issues, bought Subaru of same age, which was in Estonia from brand new, it is now 6 years old and still rust free. though I did undercoating to be safe. GM sucks.
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imprezaaudi
Had a similar problem rapid flasher on my Tesla model 3, turned out water in the trailer socket had caused a leakage bridge between two pins. This was all caused by poorly fitted rubber boot seal allowing water to travel inside the wiring loom cover. Cleaned all up, moisture repellent spray and taped the whole harness up so no water could access the loom where it travelled along the body below the boot seal.
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Had a similar problem rapid flasher on my Tesla model 3, turned out water in the trailer socket had caused a leakage bridge between two pins. This was all caused by poorly fitted rubber boot seal allowing water to travel inside the wiring loom cover. Cleaned all up, moisture repellent spray and taped the whole harness up so no water could access the loom where it travelled along the body below the boot seal.
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chadseibel3898
Eric - I did notice that in the beginning of the video when you were videoing the tail lights, the camera picked up that the left one's flash looked a little flakey/different. I've noticed this in other situations that because of the difference in the camera's framerate and the frequency of some lights (mostly in AC not much in DC) you can see a definite issue once you watch the video.
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Eric - I did notice that in the beginning of the video when you were videoing the tail lights, the camera picked up that the left one's flash looked a little flakey/different. I've noticed this in other situations that because of the difference in the camera's framerate and the frequency of some lights (mostly in AC not much in DC) you can see a definite issue once you watch the video.
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scottnusser6232
Going into the future we (shop owner/tech s) are gonna rule. Those of us who can actually fix a car are getting more rare by the day! I feel really blessed, been wrenching since the 70's, and back then was great, but now is gonna be even better. Customers are desperate to find someone who can help them. Far as dealership, have a good time, let me know how that works out for you.
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Going into the future we (shop owner/tech s) are gonna rule. Those of us who can actually fix a car are getting more rare by the day! I feel really blessed, been wrenching since the 70's, and back then was great, but now is gonna be even better. Customers are desperate to find someone who can help them. Far as dealership, have a good time, let me know how that works out for you.
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canam111979
Eric has the same problem many of us do, we don't understand why can't they build things intentionally smart or using logic. Everything is built now to make it harder to fix, unfortunately the guy who works at the dealership is also the back yard mechanic so proprietary is a gimmick meaning only, sell that sucker and buy a new one. Don't buy newer than 2013!
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Eric has the same problem many of us do, we don't understand why can't they build things intentionally smart or using logic. Everything is built now to make it harder to fix, unfortunately the guy who works at the dealership is also the back yard mechanic so proprietary is a gimmick meaning only, sell that sucker and buy a new one. Don't buy newer than 2013!
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kain0m
My car was just in the dealer to get a new rear bumper cover, plus a parking sensor and a side monitoring module. Almost 5000 to the insurance. Cost of pf parts 1500, the rest in labor. And the best part: they got to do it a second time on their cost because they messed up so bad the first time around.
Just the r&r on the rear bumper cover was 800. Insanity.
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My car was just in the dealer to get a new rear bumper cover, plus a parking sensor and a side monitoring module. Almost 5000 to the insurance. Cost of pf parts 1500, the rest in labor. And the best part: they got to do it a second time on their cost because they messed up so bad the first time around.
Just the r&r on the rear bumper cover was 800. Insanity.
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RenoBusdriver
Curious Eric do you take pictures of what you find and email it or text it to your customer.
A business where I live named Reno Vulcanizing does that. To me it is the best way to show your customer you are not screwing them over and shows them a visual inspection of what you found. Instead of saying you need the whole wire harness.
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Curious Eric do you take pictures of what you find and email it or text it to your customer.
A business where I live named Reno Vulcanizing does that. To me it is the best way to show your customer you are not screwing them over and shows them a visual inspection of what you found. Instead of saying you need the whole wire harness.
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JRBRestorations
Dr Evil, the Master Diagnostician! Mowing dude is back. I missed him. Great video as always. Glad Mrs. O made an appearance. The hardest thing in the world is trying to figure out what mistake someone else made in the so-called repair of a vehicle. You are methodical, and I highly appreciate the lessons you teach. Thanks!
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Dr Evil, the Master Diagnostician! Mowing dude is back. I missed him. Great video as always. Glad Mrs. O made an appearance. The hardest thing in the world is trying to figure out what mistake someone else made in the so-called repair of a vehicle. You are methodical, and I highly appreciate the lessons you teach. Thanks!
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mikechiodetti4482
Don't ya just hate coming in back of someone else just because the previous repair was a crappy half-assed job!
I don't mind hearing your rants! Some actually sound familiar. In my case, different vehicle and different location, but SAME CRAPPY HALF-ASSED JOB!
Good fix Mr. O, nice to see Mrs. O also.
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Don't ya just hate coming in back of someone else just because the previous repair was a crappy half-assed job!
I don't mind hearing your rants! Some actually sound familiar. In my case, different vehicle and different location, but SAME CRAPPY HALF-ASSED JOB!
Good fix Mr. O, nice to see Mrs. O also.
reply
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