ASUS Aftermath at the ASUS Booth, ft. Kitguru
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Date: 2023-06-02
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Comments and reviews: 14
Kaz
Not related to motherboard but tech-related, I've got the absolutely most amazing 5/5 customer support from ViewSonic for a monitor, and from SteelSeries for a keyboard.
For ViewSonic, I've had a 240hz monitor's pixel clock just completely blow up after about a year; it would display relatively fine in 240hz, but at any other refresh rate, it would artifact really badly, having some sort of interlaced scanlines that became worse and worse over a few seconds, then reset to about 20% as bad and then get worse again.
They said they would repair it and that I just had to mail it in, but I didn't want to spend too long without the monitor, so they said they could send me a new one and just asked for a reasonable hold on a credit card until I shipped the broken unit back, they sent me a new one, once I received it I shipped the old one and then they cleared the hold.
For SteelSeries, they went above-and-beyond, 6/5 support.
I had the original Apex M800 keyboard. I wanted it, and loved it, for it's short actuation range. It was sturdy enough for reasonable use, but I play rhythm games quite heavily. The design of the keycaps to let the light through the middle made the keycap rather fragile, and I broke some of the keycaps of the keys I used when playing osu!taiko.
They just sent me replacements keycaps free-of-charge, 5/6 times over the years whenever I asked support. I never had the other keycaps other than those I use for rhythm games break, so they weren't too fragile for regular usage, but definitely way more fragile than traditional + stems keycaps for MX switches.
Now, the above-and-beyond part: the last time I asked for keycaps, after maybe 3 years, they said they didn't have any anymore because the keyboard had been discontinued for a while.
So, they sent me a brand new SteelSeries Apex Pro keyboard free-of-charge !!!
I've been using that new keyboard heavily for years, still using it to write these lines, and never had an issue with it ever again.
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Not related to motherboard but tech-related, I've got the absolutely most amazing 5/5 customer support from ViewSonic for a monitor, and from SteelSeries for a keyboard.
For ViewSonic, I've had a 240hz monitor's pixel clock just completely blow up after about a year; it would display relatively fine in 240hz, but at any other refresh rate, it would artifact really badly, having some sort of interlaced scanlines that became worse and worse over a few seconds, then reset to about 20% as bad and then get worse again.
They said they would repair it and that I just had to mail it in, but I didn't want to spend too long without the monitor, so they said they could send me a new one and just asked for a reasonable hold on a credit card until I shipped the broken unit back, they sent me a new one, once I received it I shipped the old one and then they cleared the hold.
For SteelSeries, they went above-and-beyond, 6/5 support.
I had the original Apex M800 keyboard. I wanted it, and loved it, for it's short actuation range. It was sturdy enough for reasonable use, but I play rhythm games quite heavily. The design of the keycaps to let the light through the middle made the keycap rather fragile, and I broke some of the keycaps of the keys I used when playing osu!taiko.
They just sent me replacements keycaps free-of-charge, 5/6 times over the years whenever I asked support. I never had the other keycaps other than those I use for rhythm games break, so they weren't too fragile for regular usage, but definitely way more fragile than traditional + stems keycaps for MX switches.
Now, the above-and-beyond part: the last time I asked for keycaps, after maybe 3 years, they said they didn't have any anymore because the keyboard had been discontinued for a while.
So, they sent me a brand new SteelSeries Apex Pro keyboard free-of-charge !!!
I've been using that new keyboard heavily for years, still using it to write these lines, and never had an issue with it ever again.
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CollectionReggae
Thank you for your follow-up on this matter.
For the most part i've got problems with QC and ASUS way of communication after those issues. I don't really want to have to deal with them anymore in regards to my first own for me build in years. I'm just fed up. I've used ASUS Mainboards of low, mid and high tier in the past 2 years and every piece had an issue, be it non-attached slots up to the latest disaster of melting cpus.
This is just another nail in a long and worse getting story-coffin for me on my end.
Now they try to do smth about it ... nah, don't feel like it this time.
I've dropped MSI after a scandal some time ago and only just began to reuse MSI Mainboards. I was kinda happy with that choice and didn't look back for quite some time, for me this will be the same as asus.
Just because every media outlets screams at them is no change in heart and action to me, just a way to keep their heads as low as possible - like b4
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Thank you for your follow-up on this matter.
For the most part i've got problems with QC and ASUS way of communication after those issues. I don't really want to have to deal with them anymore in regards to my first own for me build in years. I'm just fed up. I've used ASUS Mainboards of low, mid and high tier in the past 2 years and every piece had an issue, be it non-attached slots up to the latest disaster of melting cpus.
This is just another nail in a long and worse getting story-coffin for me on my end.
Now they try to do smth about it ... nah, don't feel like it this time.
I've dropped MSI after a scandal some time ago and only just began to reuse MSI Mainboards. I was kinda happy with that choice and didn't look back for quite some time, for me this will be the same as asus.
Just because every media outlets screams at them is no change in heart and action to me, just a way to keep their heads as low as possible - like b4
reply
yaseen
Here's my good review of a company:
I was not, and don't consider myself, a fanboy of any company.
I bought a MSI X99A SLI PLUS + i7 CPU combo off of eBay in 2017, so the board was definitely end of production life. Unfortunately the eBay seller did not include an I/O shield. I understand they're mostly aesthetic, but I'm quite completionist and said to myself hey - I'll contact MSI and ask if I can buy a shield off of them. So contact them I did, and unfortunately they did not have any to hand (predictably). Fine, no harm done, guess that's the end of that, support ticket closed.
But boy was I wrong! A whole week later, MSI support reopened my ticket and reached out to me saying, We looked around for you and found one! We'll ship it to you free of charge. 6 years later, I look at my PC and smile. I'll be sad to see it replaced, but if and when I do, I'll keep MSI components in my sights :)
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Here's my good review of a company:
I was not, and don't consider myself, a fanboy of any company.
I bought a MSI X99A SLI PLUS + i7 CPU combo off of eBay in 2017, so the board was definitely end of production life. Unfortunately the eBay seller did not include an I/O shield. I understand they're mostly aesthetic, but I'm quite completionist and said to myself hey - I'll contact MSI and ask if I can buy a shield off of them. So contact them I did, and unfortunately they did not have any to hand (predictably). Fine, no harm done, guess that's the end of that, support ticket closed.
But boy was I wrong! A whole week later, MSI support reopened my ticket and reached out to me saying, We looked around for you and found one! We'll ship it to you free of charge. 6 years later, I look at my PC and smile. I'll be sad to see it replaced, but if and when I do, I'll keep MSI components in my sights :)
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suupa
Positive warranty experience I had was with HP Singapore. For some reason, their tech guy was cabbing around the island to the customer to fix the product on the spot. Only realised later on how good this was, compared to going to a service center and waiting days. I bricked my laptop motherboard and when he came over, we had a good chat about his work, since it was totally unexpected their RMA process was like this. Fella said his schedule was too packed and the last few customers of the day would either be delayed by hours or pushed to the next day.
Few months later my motherboard died again, and this time a new tech came. Turns out the guy left. That was a bummer, but guy sounded like he deserved better.
Schedule aside, I was really impressed with HP's repair process. Everything was still covered under warranty, but they didn't replace any unnecessary parts
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Positive warranty experience I had was with HP Singapore. For some reason, their tech guy was cabbing around the island to the customer to fix the product on the spot. Only realised later on how good this was, compared to going to a service center and waiting days. I bricked my laptop motherboard and when he came over, we had a good chat about his work, since it was totally unexpected their RMA process was like this. Fella said his schedule was too packed and the last few customers of the day would either be delayed by hours or pushed to the next day.
Few months later my motherboard died again, and this time a new tech came. Turns out the guy left. That was a bummer, but guy sounded like he deserved better.
Schedule aside, I was really impressed with HP's repair process. Everything was still covered under warranty, but they didn't replace any unnecessary parts
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H vard
I've had some good experience with Lenovo and Razer. Over the years, I've had two Razet keyboards that I've needed to use the warranty on. One had a wonkey volume knob from the second I opened the box. I had to provide some video proof of the issue and then a picture of the keyboard wire cut through, to show I wasn't trying to scam them, then they sent a new keyboard.
Lenovo I have even better experience. I have a Lenovo laptop and over time the Bluetooth and wifi started acting up. I sent a service order, and 5 days later then came to the hospital I was staying at. When swapping the Wifi/BT board didn't work, we figured out it might be the motherboard, so a new one was ordered. I think it was 3-4 business days later when they came and swapped that out. No issued, no attempt to sell me a new laptop, upcharge me, extend the warranty or anything.
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I've had some good experience with Lenovo and Razer. Over the years, I've had two Razet keyboards that I've needed to use the warranty on. One had a wonkey volume knob from the second I opened the box. I had to provide some video proof of the issue and then a picture of the keyboard wire cut through, to show I wasn't trying to scam them, then they sent a new keyboard.
Lenovo I have even better experience. I have a Lenovo laptop and over time the Bluetooth and wifi started acting up. I sent a service order, and 5 days later then came to the hospital I was staying at. When swapping the Wifi/BT board didn't work, we figured out it might be the motherboard, so a new one was ordered. I think it was 3-4 business days later when they came and swapped that out. No issued, no attempt to sell me a new laptop, upcharge me, extend the warranty or anything.
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TheLukePrior
For myself, on 5th Gen AMD with an ASUS B550 board, looking to upgrade to an x570 because my CPU is held back by power delivery, it's a case of whether I'll buy the highest end Asus board or buy a reasonable board from a competitor. AT this moment, as a consumer, I need to see Asus enforce positive change for a while before I'll consider buying their products again. Unlike MSI where I out right will not purchase a product because of the same mistakes generation to generation and the poor customer support I have recieved in the past and recently for a friends build, I do trust ASUS can do this. But for my upgrade to x570, well I'll probably buy a Gigabyte or Asrock board... even if Asrock are an offshoot of Asus and Gigabyte owned by Dell.
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For myself, on 5th Gen AMD with an ASUS B550 board, looking to upgrade to an x570 because my CPU is held back by power delivery, it's a case of whether I'll buy the highest end Asus board or buy a reasonable board from a competitor. AT this moment, as a consumer, I need to see Asus enforce positive change for a while before I'll consider buying their products again. Unlike MSI where I out right will not purchase a product because of the same mistakes generation to generation and the poor customer support I have recieved in the past and recently for a friends build, I do trust ASUS can do this. But for my upgrade to x570, well I'll probably buy a Gigabyte or Asrock board... even if Asrock are an offshoot of Asus and Gigabyte owned by Dell.
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HexerPsy
Positive PC warrenty.... Hmmmm...
Had a broken DDR3 RAM kit, shipping damage from Corsair. I drove back, they tested it in the back and received a store credit to get some other RAM kit.
Had a dried up Corsair H80i, a small small AOI. Turns out, after 2 years and a minor leak by the pump's edge, it dried up and started overheating my CPU. Send it in for warranty, and I could choose: store credit or a new one. Decided to upgrade to a noctua NH-U12S (which performed better lol).
However, both times its within store warranty periods of 2 years? So the store dealt with it just fine.
Had a mobo die after the warranty period. And an older laptop's mobo died. Both didnt bother fixing or warranty, because it was time to upgrade anyway.
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Positive PC warrenty.... Hmmmm...
Had a broken DDR3 RAM kit, shipping damage from Corsair. I drove back, they tested it in the back and received a store credit to get some other RAM kit.
Had a dried up Corsair H80i, a small small AOI. Turns out, after 2 years and a minor leak by the pump's edge, it dried up and started overheating my CPU. Send it in for warranty, and I could choose: store credit or a new one. Decided to upgrade to a noctua NH-U12S (which performed better lol).
However, both times its within store warranty periods of 2 years? So the store dealt with it just fine.
Had a mobo die after the warranty period. And an older laptop's mobo died. Both didnt bother fixing or warranty, because it was time to upgrade anyway.
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Intrepid
This whole debacle has me buying AM4 stuff for the time being. I have been in love with AMD since the Ryzen came out, and i'll probably stick with them until shown otherwise.
As for ASUS, i've had my doubts about them for a long time. Back in the day I had an ASUS board (don't remember what it was) with an i7-4790k and an ASUS Strix GTX970. I had constant stability problems. Swapped the board for a Gigabyte Z97 Gaming 7 board, and it cleared up most stability issues, but still got stutters, freezes, and crashes. Finally swapped the GPU for an RX 480 when it released, and the rest of the stability issues went away. Ever since becoming a Gigabyte and AMD fanboy, it's been smooth sailing.
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This whole debacle has me buying AM4 stuff for the time being. I have been in love with AMD since the Ryzen came out, and i'll probably stick with them until shown otherwise.
As for ASUS, i've had my doubts about them for a long time. Back in the day I had an ASUS board (don't remember what it was) with an i7-4790k and an ASUS Strix GTX970. I had constant stability problems. Swapped the board for a Gigabyte Z97 Gaming 7 board, and it cleared up most stability issues, but still got stutters, freezes, and crashes. Finally swapped the GPU for an RX 480 when it released, and the rest of the stability issues went away. Ever since becoming a Gigabyte and AMD fanboy, it's been smooth sailing.
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Animalyze71
2023 is quickly becoming known as How to do destroy your business by pissing off your fans while being clueless . At least they didn't try to go political and cause friction. Asus was my go to for years but eventually I got tired of ridonkulous prices for little to no added benefit other than it just saying ROG or Strix all over it. Asrock has it's memory controller issues but at least they build solid parts and MSI has really stepped up their quality. Actually build 4 MSI MB systems and not a strange oily leak issue yet. Asus quit smoking Pot, we know it was legalized but at some point you need to be sober to run a business.
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2023 is quickly becoming known as How to do destroy your business by pissing off your fans while being clueless . At least they didn't try to go political and cause friction. Asus was my go to for years but eventually I got tired of ridonkulous prices for little to no added benefit other than it just saying ROG or Strix all over it. Asrock has it's memory controller issues but at least they build solid parts and MSI has really stepped up their quality. Actually build 4 MSI MB systems and not a strange oily leak issue yet. Asus quit smoking Pot, we know it was legalized but at some point you need to be sober to run a business.
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ptpracing
I use the affected hardware. I was watching this series as well as the bios update page very closely. I just didnt download and install any beta bios. I did feel like it was just the typical legal garbage with the beta bios and the warranty but I wasnt having any issues so I only used the official bios updates of which I think there were two I installed. I appreciated Asus responses to both GN and LTT and felt like they really were on target. Im still happily using a lot of their stuff and hopefully now that you guys have put the pressure on Asus they will live up to the expectations that come with those premium prices.
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I use the affected hardware. I was watching this series as well as the bios update page very closely. I just didnt download and install any beta bios. I did feel like it was just the typical legal garbage with the beta bios and the warranty but I wasnt having any issues so I only used the official bios updates of which I think there were two I installed. I appreciated Asus responses to both GN and LTT and felt like they really were on target. Im still happily using a lot of their stuff and hopefully now that you guys have put the pressure on Asus they will live up to the expectations that come with those premium prices.
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Rawhide
The only thing I've ever had to warranty is memory - G.SKILL really stands by their lifetime warranty, in my experience. I was having stability issues with XMP and ended up RMAing both pairs of my memory - one that was 3 years old, another that was just a bit over 1 - in separate incidents. Each one took under 2 weeks to receive a replacement after shipping it out from my end, with zero fuss or muss. Simple as filling out the form on their website and getting a shipping label. You do have to pay shipping on your end, though, so I guess it's not as perfect as it could be... But now I have 2 new pairs with zero XMP issues.
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The only thing I've ever had to warranty is memory - G.SKILL really stands by their lifetime warranty, in my experience. I was having stability issues with XMP and ended up RMAing both pairs of my memory - one that was 3 years old, another that was just a bit over 1 - in separate incidents. Each one took under 2 weeks to receive a replacement after shipping it out from my end, with zero fuss or muss. Simple as filling out the form on their website and getting a shipping label. You do have to pay shipping on your end, though, so I guess it's not as perfect as it could be... But now I have 2 new pairs with zero XMP issues.
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NotABotCommenter
To be honest I have quite a solid experience with Asus. Been mainly using their parts for 3 generations- motherboards and Nvidia GPUs specifically and they prove to be quite decent and reliable for the price (at least here in HK). The only major gripe I have so far is the hot running vrm of the Prime B550m Plus Wifi. But after hearing all the issues with incorrect GPU heatsink mounting on the ROG 5700 xt and the recent AM5 fiasco, I suppose they have much and more to improve, in terms of quality control, customer service and just general business practices.
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To be honest I have quite a solid experience with Asus. Been mainly using their parts for 3 generations- motherboards and Nvidia GPUs specifically and they prove to be quite decent and reliable for the price (at least here in HK). The only major gripe I have so far is the hot running vrm of the Prime B550m Plus Wifi. But after hearing all the issues with incorrect GPU heatsink mounting on the ROG 5700 xt and the recent AM5 fiasco, I suppose they have much and more to improve, in terms of quality control, customer service and just general business practices.
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Azure
Good examples of customer service you want, yes?
When X99 was a thing and I've killed one of my EVGA's Classified boards by ESD they've replaced the board even if it was like 2 weeks after the warranty period. No questions asked. That's customer service.
As for Asus, people act like its something unusual. Asus, Galax, MSI, Microsemi/Adaptec, Seagate whatever big company who think they are high all mighty, everybody does this shit. In all the years at various levels I think I've seen it all. IT corporations are like Mos Eisley space port.
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Good examples of customer service you want, yes?
When X99 was a thing and I've killed one of my EVGA's Classified boards by ESD they've replaced the board even if it was like 2 weeks after the warranty period. No questions asked. That's customer service.
As for Asus, people act like its something unusual. Asus, Galax, MSI, Microsemi/Adaptec, Seagate whatever big company who think they are high all mighty, everybody does this shit. In all the years at various levels I think I've seen it all. IT corporations are like Mos Eisley space port.
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Militant_Daisies
Asus had a giveaway for a 16 pin GPU connector if you bought one of their 4090s and a qualifying PSU. I did. Filled out the form, it errord on submission. So in etered an ASUS help ticket. It went back and forth about ten times. Each time a different analyst replied asking things like do you need to RMA your video card , and can you send us proof of purchase which i had already done on each previous email. Eventually ASUS took down the giveway webpage and i finally gave up. Their support is so unbelieably bad its funny.
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Asus had a giveaway for a 16 pin GPU connector if you bought one of their 4090s and a qualifying PSU. I did. Filled out the form, it errord on submission. So in etered an ASUS help ticket. It went back and forth about ten times. Each time a different analyst replied asking things like do you need to RMA your video card , and can you send us proof of purchase which i had already done on each previous email. Eventually ASUS took down the giveway webpage and i finally gave up. Their support is so unbelieably bad its funny.
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