Delta Air Lines' CEO Reveals Delta Airlines' Future
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Date: 2023-08-28
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Comments and reviews: 30
Edward
Great interview. I have been flying Delta for decades. I remember their bumpy times in the late 90's and early 2000's. I think that is when Delta got serious about creating a better customer experience. I am glad to hear that the Delta executive team realizes that their success is with their people. I talk to the flight crews on almost every flight I am on. Great wonderful people. I always fill out the Delta survey and call out flight crew by name to specifically thank them for making my flight a great experience. I fly Delta not because of price but because of the people from flight crew to reservation specialists and everyone else that impacts my safe and on time flights. Thanks to all of them. I hope that Ed Bastian strongly believes that without the great front line people of Delta the airline is just a bunch of heaps of metal sitting around.
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Great interview. I have been flying Delta for decades. I remember their bumpy times in the late 90's and early 2000's. I think that is when Delta got serious about creating a better customer experience. I am glad to hear that the Delta executive team realizes that their success is with their people. I talk to the flight crews on almost every flight I am on. Great wonderful people. I always fill out the Delta survey and call out flight crew by name to specifically thank them for making my flight a great experience. I fly Delta not because of price but because of the people from flight crew to reservation specialists and everyone else that impacts my safe and on time flights. Thanks to all of them. I hope that Ed Bastian strongly believes that without the great front line people of Delta the airline is just a bunch of heaps of metal sitting around.
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Genda
As a supplier and customer, this man would never have sat down with me or anyone from my company. But you and Sam Chui bring him revenue. We dealt with people 2-3 rungs below him and they of course are ruthless assholes and he loves it that way. I have watched Delta bankrupt suppliers. But guess what, Continental my old alma mater was even worse, and American literally steals from virtually every industry supplier. I do applaud Delta for taking our advice for consolidating fleet types, but then hated them for prematurely converting out of that very same type. We did also suggest that they buy their own oil refinery which has worked out well. I don't blame them for telling Boeing to take a hike and going with Airbus either, but it was a sloppy ugly mess that pissed a lot of people off.
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As a supplier and customer, this man would never have sat down with me or anyone from my company. But you and Sam Chui bring him revenue. We dealt with people 2-3 rungs below him and they of course are ruthless assholes and he loves it that way. I have watched Delta bankrupt suppliers. But guess what, Continental my old alma mater was even worse, and American literally steals from virtually every industry supplier. I do applaud Delta for taking our advice for consolidating fleet types, but then hated them for prematurely converting out of that very same type. We did also suggest that they buy their own oil refinery which has worked out well. I don't blame them for telling Boeing to take a hike and going with Airbus either, but it was a sloppy ugly mess that pissed a lot of people off.
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September
OK, I have been a Delta fan since junior high, I live in Northern Kentucky, my love for Delta started really in High School driving through Ft. Mitchell, KY on my way to a relatives house and looking up out the window of my parents car and seeing this huge Delta plane flying over head going in for a landing at CVG. That was my calling I knew it, I felt it. I tried getting on with Delta for 25 years and it never happened. Not sure what happened, I applied every 6 months sending my Delta applications to ATL. Unfortunately I never heard from them. I have flown on Delta numerous times, never had an issue. I am much older now, still love my airport. I still love Delta and aviation and always will.
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OK, I have been a Delta fan since junior high, I live in Northern Kentucky, my love for Delta started really in High School driving through Ft. Mitchell, KY on my way to a relatives house and looking up out the window of my parents car and seeing this huge Delta plane flying over head going in for a landing at CVG. That was my calling I knew it, I felt it. I tried getting on with Delta for 25 years and it never happened. Not sure what happened, I applied every 6 months sending my Delta applications to ATL. Unfortunately I never heard from them. I have flown on Delta numerous times, never had an issue. I am much older now, still love my airport. I still love Delta and aviation and always will.
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David
Delta has dipped its toe a few times into the political arena and I think that is by far the worse mistake it has made. I'm not happy they retired the 747, didn't buy the A380 nor the B787. That said, they are ahead of their domestic competitors, but miles behind their international competition. Their fleet of 75s and 76s is archaic and dilapidated. Their lounges in many places are dirty and undesirable and they charge a premium on routes covered by their new A350 service. I gave up status a couple of years ago and started going Southwest.
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Delta has dipped its toe a few times into the political arena and I think that is by far the worse mistake it has made. I'm not happy they retired the 747, didn't buy the A380 nor the B787. That said, they are ahead of their domestic competitors, but miles behind their international competition. Their fleet of 75s and 76s is archaic and dilapidated. Their lounges in many places are dirty and undesirable and they charge a premium on routes covered by their new A350 service. I gave up status a couple of years ago and started going Southwest.
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Scott
Its a tough business and invariably the cycles are the same. Even a top notch operator like delta isnt immune. It starts at the bottom where a carrier is at the bottom of the falls bobbing around after plunging over them. Theres been an extended period where wages and costs have been going up and suddenly a crisis hits - 911, gfc, oil shock, pandemic. We know the playbook - pensions and wages evaporate, government handouts and restructurings ensue. Delta just granted a 34% increase in pilot pay.
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Its a tough business and invariably the cycles are the same. Even a top notch operator like delta isnt immune. It starts at the bottom where a carrier is at the bottom of the falls bobbing around after plunging over them. Theres been an extended period where wages and costs have been going up and suddenly a crisis hits - 911, gfc, oil shock, pandemic. We know the playbook - pensions and wages evaporate, government handouts and restructurings ensue. Delta just granted a 34% increase in pilot pay.
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Brian
Ed talking about the value of Delta staff made me reflect on Herb Keller and his belief that people/culture made Southwest so successful.
My disappointment with Delta is as an investor, the stock has significantly underperform the S&P for the last 3 years. Delta investing $20B in the product is great, I just hope the market rewards its stock price.
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Ed talking about the value of Delta staff made me reflect on Herb Keller and his belief that people/culture made Southwest so successful.
My disappointment with Delta is as an investor, the stock has significantly underperform the S&P for the last 3 years. Delta investing $20B in the product is great, I just hope the market rewards its stock price.
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Jorge
MR. Ed, why Delta doesnt have a big foot print in Texas or the southwestern part of the US? Can you believe Houston the fourth largest city does not have a direct Delta flight to any city in Latin America? We have to fly to Atlanta and then take another plane from there. That something not very fun to do in the busiest airport in the US.
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MR. Ed, why Delta doesnt have a big foot print in Texas or the southwestern part of the US? Can you believe Houston the fourth largest city does not have a direct Delta flight to any city in Latin America? We have to fly to Atlanta and then take another plane from there. That something not very fun to do in the busiest airport in the US.
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travel
Delta is my airlines, living in NE Fla I can go anywhere from Atlanta. The best airport in North America. Ive reached the point in life where I am thinking much more about international travel. This has reassured me that I can expect an excellent product in the future. Wont be long before I reach the million mile mark, keep it up Delta.
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Delta is my airlines, living in NE Fla I can go anywhere from Atlanta. The best airport in North America. Ive reached the point in life where I am thinking much more about international travel. This has reassured me that I can expect an excellent product in the future. Wont be long before I reach the million mile mark, keep it up Delta.
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Scott
Hes a very good man. Will he continue to have the premium pricing power in the marketplace over AA and United. Hes certainly not timid. Huge investments in JFK/ LAX/ SLC. If the employee stays ahead of shareholders like they should be in a business where you have to have the field on your side in hard times he may pull it off.
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Hes a very good man. Will he continue to have the premium pricing power in the marketplace over AA and United. Hes certainly not timid. Huge investments in JFK/ LAX/ SLC. If the employee stays ahead of shareholders like they should be in a business where you have to have the field on your side in hard times he may pull it off.
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Timothy
Hey Jeb! I remember in the late eighties, being in the I. T. department at Delta, seeing Mr. Bastian over the cubicles I was in. Thanks so much for bringing this to your medium. We always thought of Mr. Woolman, and it was very real. I really like your take on things - would love to meet you one day.
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Hey Jeb! I remember in the late eighties, being in the I. T. department at Delta, seeing Mr. Bastian over the cubicles I was in. Thanks so much for bringing this to your medium. We always thought of Mr. Woolman, and it was very real. I really like your take on things - would love to meet you one day.
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Lilly
Okay off topic but you are a talented, talented speaker. You have an amazing, calming yet strong & confident voice. Thank you so much!
Im interviewing with Delta on the 19th of February in Cincinnati! I heard youre a Delta Diamond! Do you have any tips for being an amazing flight attendant?
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Okay off topic but you are a talented, talented speaker. You have an amazing, calming yet strong & confident voice. Thank you so much!
Im interviewing with Delta on the 19th of February in Cincinnati! I heard youre a Delta Diamond! Do you have any tips for being an amazing flight attendant?
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stephthestar90
I've never been outside of Europe but since I was a teen I've wanted to fly with Delta to the US. Don't know why, I think it's just that they sound like a good airline to fly with and I like what I've heard about their whole company culture and everything. One day I will fly on them.
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I've never been outside of Europe but since I was a teen I've wanted to fly with Delta to the US. Don't know why, I think it's just that they sound like a good airline to fly with and I like what I've heard about their whole company culture and everything. One day I will fly on them.
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Smoke
preciate that and Eds vision is being realized DL employee work is allot but we are equipped to help customers that is why we can say we have the best customer service and we do our best to live up to all exceptions. DL Airlines the best ever. ps ive never been on a plane
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preciate that and Eds vision is being realized DL employee work is allot but we are equipped to help customers that is why we can say we have the best customer service and we do our best to live up to all exceptions. DL Airlines the best ever. ps ive never been on a plane
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The
I had the worst experience with Delta in 2008 and swore Id never fly with them again! To this day, whenever I choose a flight I avoid them like the plague! Interesting to hear his thoughts and i appreciate the interview but Im not hoping on their metal anytime soon!
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I had the worst experience with Delta in 2008 and swore Id never fly with them again! To this day, whenever I choose a flight I avoid them like the plague! Interesting to hear his thoughts and i appreciate the interview but Im not hoping on their metal anytime soon!
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Nathan
This was a great interview. Delta and their employees really do make this product great. I have been flying Delta all over the world since 1985. Always my go to choice in an airline. Thank you, Jeb, for a great video.
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This was a great interview. Delta and their employees really do make this product great. I have been flying Delta all over the world since 1985. Always my go to choice in an airline. Thank you, Jeb, for a great video.
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Justin
I never knew you did this interview. What a day! I'm a Delta flyer with Silver status (baby status haha) out of SLC and I always have a great experience with Delta. Good to hear from him directly. Nice job Jeb!
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I never knew you did this interview. What a day! I'm a Delta flyer with Silver status (baby status haha) out of SLC and I always have a great experience with Delta. Good to hear from him directly. Nice job Jeb!
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Alex
What a dick. Folded to the woke and charged $200/month to his own employees who didnt want to get vaccinated. Unreal. Im vaccinated, but I would have quit immediately just based on the communist approach.
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What a dick. Folded to the woke and charged $200/month to his own employees who didnt want to get vaccinated. Unreal. Im vaccinated, but I would have quit immediately just based on the communist approach.
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WC3POchannel10A
Oh, how I wished I could have been your camera operator on this. He should have been in focus! Great that you had this opportunity. And thank you for this. Delta is my favorite airline.
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Oh, how I wished I could have been your camera operator on this. He should have been in focus! Great that you had this opportunity. And thank you for this. Delta is my favorite airline.
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The
I was born in January 2009 2009 was the same year as the merger Im not sure if was in January though, But a fun fact about my birth are, US airways 1549 Crash landed just 15 days after my birth
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I was born in January 2009 2009 was the same year as the merger Im not sure if was in January though, But a fun fact about my birth are, US airways 1549 Crash landed just 15 days after my birth
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Garrett
Im glad Ive been on both the 757 and MD-88 with Delta. Ive also been on their crj-900 and their 737-900. All very good, Delta is still my favorite cant wait to try them more in the future.
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Im glad Ive been on both the 757 and MD-88 with Delta. Ive also been on their crj-900 and their 737-900. All very good, Delta is still my favorite cant wait to try them more in the future.
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Flights
From ICN, they are switching the NRT-MNL to ICN-MNL to along with the US bound routes. Should be an interesting play given KE also serves the route with x17 weekly flights using heavies.
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From ICN, they are switching the NRT-MNL to ICN-MNL to along with the US bound routes. Should be an interesting play given KE also serves the route with x17 weekly flights using heavies.
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Alpha
Do you by any chance know his email? It's been a childhood dream of mine since 5th grade (I'm starting 8th) to talk to the Delta CEO and I want to be a delta pilot when I grow up. Thanks!
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Do you by any chance know his email? It's been a childhood dream of mine since 5th grade (I'm starting 8th) to talk to the Delta CEO and I want to be a delta pilot when I grow up. Thanks!
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TheRacerRich
What a difference between this and Doug Parker (American Airlines) who says he would make coach even more uncomfortable if the flight attendant's union hadn't forced him not to.
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What a difference between this and Doug Parker (American Airlines) who says he would make coach even more uncomfortable if the flight attendant's union hadn't forced him not to.
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x2quinno
Ive flown delta, amazing and spellbinding (2 words I hardly use towards an airline [exluding qantas and Singapore as there the only other airlines with these 2 words])
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Ive flown delta, amazing and spellbinding (2 words I hardly use towards an airline [exluding qantas and Singapore as there the only other airlines with these 2 words])
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Bob
Started in 1955 in Atl when mr Woolman was always talking to us in the work place. great nan great leader. Stayed for over 43 years and proud to have been a part of Delta
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Started in 1955 in Atl when mr Woolman was always talking to us in the work place. great nan great leader. Stayed for over 43 years and proud to have been a part of Delta
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Matthew
As a delta Employee, watching this video after what we have gone through in the last 2 years makes me extremely proud to work for Ed. I truly appreciate our CEO.
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As a delta Employee, watching this video after what we have gone through in the last 2 years makes me extremely proud to work for Ed. I truly appreciate our CEO.
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Logan
I had a great experience with delta last year and I really enjoyed it. Im from Canada so I found them to be like Americas westjet and miles better than air Canada
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I had a great experience with delta last year and I really enjoyed it. Im from Canada so I found them to be like Americas westjet and miles better than air Canada
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ecclestonsangel
I am a loyal Delta flyer. I'm in a wheelchair, and the Delta staff treat me like a princess. I'm so well cared for, why would I fly any other airline?
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I am a loyal Delta flyer. I'm in a wheelchair, and the Delta staff treat me like a princess. I'm so well cared for, why would I fly any other airline?
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mrbignatedog
I really think that delta is the US airline who has the closest ties to Europe and foreign regions rather than other US airlines and manufacturers
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I really think that delta is the US airline who has the closest ties to Europe and foreign regions rather than other US airlines and manufacturers
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Mack
Great interview. A Leader that clear gets Employees Matter. Happy Employees lead to Happy Customers. Pretty simple, but lot of companies do not get it.
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Great interview. A Leader that clear gets Employees Matter. Happy Employees lead to Happy Customers. Pretty simple, but lot of companies do not get it.
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